Jack's

Name: Jack's
Rating: 4.7 (13759 reviews)
Author: Jack's Family Restaurants

By: Jack's Family Restaurants App

All About Rewards

Overview

Version:

2.9

Last updated: 2026-03-18

Ranking

#14,804 ▼ 324

Overall

Features & Capabilities

Jack's Rewards turns your Southern favorites into points you can redeem for rewards. Earn points with every Jack's order for pickup or delivery, and unlock exclusive online deals, double-point days, and BOGO offers.

Plus, enjoy signup rewards, birthday rewards, anniversary rewards, and the Spread the Love bonus for inviting friends. Download the updated Jack's app today and start saving with fresh deals and hot rewards.

User Growth & Download Statistics

App Shopping Marketing Advertising

By:

Jack's Family Restaurants

Rating:

4.70

(13,759) 4 new ratings

Version:

2.9 Last updated: 2026-03-18

Version code:

883344797

Creation date:

2020-09-27

Compatible devices:

Size:

107.54MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-07-19

Compare stats and ranking:

Ranking

# 14,804 ▼ 324

Other platforms

Jack's (v2.9)

407,787 3.51

(2,985)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Jack's Family Restaurants

Apple Apps Store

https://apps.apple.com/us/app/jacks/id1468067588

Website:

https://www.eatatjacks.com/

User Reviews

User reviews for Jack's consistently cite location and availability problems, limited order customization, and reliability issues after app updates. Recurrent themes include difficulty selecting a city or nearest location, items being unavailable or not reflecting real inventory, and pricing not visible until added to cart. Users also report broken sign-in flows and ambiguous refunds for incorrect or out-of-stock orders, with several reviews calling the refund process opaque. A few reviewers note improvements after updates, but overall the app shows persistent usability and order accuracy problems.

Pros

Cons

Location selection issues: the app often won’t let you choose your city or find nearby Jack’s locations.
Customization limitations: cannot fully customize orders (e.g., remove condiments, add desired items); some options are hidden or unavailable.
App reliability after updates: users report glitches like blank screens, broken ordering flow, or losing favorites.
Sign-in/account problems: problems signing in due to phone-number conflicts or numbers already in use.
Refund and refund process issues: no clear in-app path to request refunds; refunds can be slow or appear unresolved.

Recent reviews

Love the food but app is a UX nightmare. Can’t use rewards without already having items in cart. Can’t find rewards after adding items to cart. One “back” button click and your whole order is gone and you have to start over!