Reviews of ePay Punjab

By: PITB

List of user reviews and ratings for ePay Punjab

Total ratings

4.80 (Rating count: 1,345)

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Review summary

Users broadly appreciate ePay Punjab for saving time and enabling direct, convenient payments to the government. However, recurring issues hinder adoption: login/OTP verification problems, stability crashes and loading delays, incomplete PSID/challan workflows, and registration errors. Despite these, improvements in newer versions and positive feedback on ease of use suggest it can be a strong tool once reliability issues are addressed.

Pros

Saves time by enabling quick payments of token tax and e-challans.
Direct payments to the government treasury, reducing the need for third-party retailers.
New versions are smooth to use and add services, improving the experience.
Convenient and handy to pay government dues without leaving home.
Digitisation helps pay taxes quickly and reduces bureaucracy.

Cons

Frequent login/OTP issues and password hurdles delaying access.
App stability problems such as crashes and endless loading screens.
PSID generation and challan payment flow not working as intended (no PSID, payment steps failing).
Registration errors and opaque error messages (e.g., invalid registration numbers, 'please try again later').

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User Reviews

Recent rating average: 3.00

All time rating average: 4.80

Upgrade to see all 26 reviews

42% (11)

Date	Author	Comment
2026-04-30	Mu*****	Using this app and saving a lot of time
Using this app and saving a lot of time
2025-12-23	Ra*****	Excellent
Excellent
2025-11-12	S-*****	I tried number of times, but failed due to password despite placing 9 characters and as per the red pop up window. Next it says about charges of Rs 100+15= 115. Is it for everytime, someone wants to check the status of Challan.
I tried number of times, but failed due to password despite placing 9 characters and as per the red pop up window. Next it says about charges of Rs 100+15= 115. Is it for everytime, someone wants to check the status of Challan.
2025-10-26	Ma*****	Is u have a email address plz should be reply on it
Is u have a email address plz should be reply on it
2025-08-12	Ha*****	What a scam they are running
What a scam they are running
2025-04-14	Ma*****	Most Punjab Government apps are only available for Android and not for iPhone users. Even in the few cases where iOS apps are available, they often require sign-up using a Pakistani phone number only, with no option to register via email. As a result, many overseas Pakistanis who don’t have a Pakistani SIM card are unable to sign up or use these apps.
Most Punjab Government apps are only available for Android and not for iPhone users. Even in the few cases where iOS apps are available, they often require sign-up using a Pakistani phone number only, with no option to register via email. As a result, many overseas Pakistanis who don’t have a Pakistani SIM card are unable to sign up or use these apps.
2025-04-08	ma*****	Now we can easily pay our token tax and e-challans easily with out paying extra money to other retailers. They are improving it day bu day and many other services are also introduced.
Now we can easily pay our token tax and e-challans easily with out paying extra money to other retailers. They are improving it day bu day and many other services are also introduced.
2024-06-30	Ni*****	This app crashes after every 30 seconds . No good
This app crashes after every 30 seconds . No good
2024-06-13	A *****	Stuck in the reset password flow. For several days, OTP would not arrive or arrive after a significant delay. Today, the validation of at least one lowercase, one uppercase, one number, one special character is not letting me get past even though I have tried at least 20 different combinations. Just use some ots library for password validation.
Stuck in the reset password flow. For several days, OTP would not arrive or arrive after a significant delay. Today, the validation of at least one lowercase, one uppercase, one number, one special character is not letting me get past even though I have tried at least 20 different combinations. Just use some ots library for password validation.
2024-01-04	Sh*****	Excelent app really makes life easier 👏👏👏
Excelent app really makes life easier 👏👏👏