Evolt Active

Strike 1: No guest mode, force you to create an account. Strike 2: QR code downloads an app. Strike 3: the account creation process is unskippable, invasive, and LONG. I’m not here to play 20 questions. (Even though they’re out at 3 strikes, I can keep going. That’s how genuinely horrendous this “company’s” UX is). Strike 4: After downloading their garbage app and going through their garbage account creation process, you still have to manually sign into the kiosk to connect your account. Strike 5: after signing in, multiple people in our group of 10 discovered that the kiosk version of their profile was different from the app version (wrong gender, wrong birthday, wrong height, etc). So after all that, they still had to set up their account on the kiosk 😂 Strike 6: the kiosk froze during setup and required the gym staff to come power cycle it. I kid you not. Apparently this happens often. Strike 7: after rebooting and re-signing in, there are MORE questions to answer before you can begin your test! ☠️ I have never ever in my whole life experienced such an awful user adoption experience. I’m baffled that this company still exists. How can you be this disconnected from your customers and still be around? I would give zero stars if that were an option. It took our group of 10 over an HOUR to do body composition scans. The irony? The results were the same as my $20 Amazon body fat scale with no app that asks 3 questions 🤡

Not only does my scan not upload to the app but whenever I try to manually type in my results, the app tells me there was a complication with the app. Worst app ever.

I can’t express how frustrating it is to have to jump through hoops to even get a scan done and I have only been able to get my scan (in app) once the entire time I’ve had it. Where is the support or dev team?