Enercal & moi

Enercal's customer portal is getting a new look !

You'll need to create a new account using an email address shared with Enercal (former account or e-invoicing).

Enercal's online portal allows users to view all contracts associated with their customer account and manage them.

As a user of the online portal, I have access to the following features per page :

Contract Selector

• View all contracts associated with my customer account in a list or from a map ;
• Check the contracts' balance at a glance ;
• Consult details of each contract ;
• Select a contract to access the features available on other pages ;
• Filter/sort contracts by rate, municipality, ...

Home

• View the quantities of electricity consumed and sold to the network ;
• Access features to manage my consumption ;
• Submit my meter readings ;
• Access the list of outages affecting my contract ;
• Compare my consumption ;
• Access the latest Enercal articles.

Invoices

• Access the history of my invoices for the last 24 months ;
• Pay my balance or an invoice online or at a kiosk.

Analysis

• Access features for the analysis of my consumption.

Alerts

• Manage alerts related to my consumption ;
• View the history of alerts.

Guide

• See the breakdown of consumption by category ;
• Access tips to help manage energy consumption by category.

Requests

• Submit and track the progress of my requests to customer service for my contracts, including:
  • Requesting e-billing ;
  • Setting up/modifying my automatic payment ;
  • Changing the power of my contract ;
  • Subscribing to a new contract online ;
  • Requesting the inclusion of additional contracts in my customer account ;
  • ...

Your Account

• View and modify your online account information ;
• Manage my consents.