Reviews of CloudTalk Go

By: CloudTalk.io App

List of user reviews and ratings for CloudTalk Go

Total ratings

2.40 (Rating count: 30)

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Review summary

CloudTalk Go shows potential with a clean UI, solid analytics, HubSpot integration, and mobile use; however, widespread reliability issues hinder its usefulness for business-critical tasks. Users report persistent bugs, broken calling features (not able to receive/answer calls, calls dropping, and missing notifications), and updates that degrade performance. Cross-platform gaps and incomplete feature parity further hamper adoption. Improved stability and readiness are needed to realize its promised benefits for call centers and sales teams.

Pros

Clean, intuitive, user-friendly interface with easy onboarding
Robust analytics and data-driven insights for performance
Strong HubSpot integration
Mobile-friendly and usable on the go

Cons

Frequent bugs and instability; app is buggy, updates cause issues, and some reviews describe it as beta or not ready
In-app calling is unreliable: users can't reliably receive or place calls, calls may not ring, and calls can drop
Notifications and messaging issues: missing voicemail/call alerts, no badge notifications, and text features do not work reliably
Cross-platform and mobile experience is inconsistent; app often not usable away from a computer; performance varies by device

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User Reviews

Recent rating average: 2.20

All time rating average: 2.40

Upgrade to see all 28 reviews

54% (15)

Date	Author	Comment
2026-06-30	Hd*****	I never know when the app has decided to disconnect me, so I constantly miss calls and texts from clients. I’ll be changing providers once my subscription is up. Think twice before using this service.
I never know when the app has decided to disconnect me, so I constantly miss calls and texts from clients. I’ll be changing providers once my subscription is up. Think twice before using this service.
2026-06-11	Bi*****	No access to mute or speaker buttons until the person you call actually picks up. No sound indicating the person on the other end hung up. Frequent dropped calls. Dial tone is non existent half the time. A lot of these issues would be easy to fix, not sure why the devs want to put the app out in this state.
No access to mute or speaker buttons until the person you call actually picks up. No sound indicating the person on the other end hung up. Frequent dropped calls. Dial tone is non existent half the time. A lot of these issues would be easy to fix, not sure why the devs want to put the app out in this state.
2026-06-11	ka*****	Mi experiencia con CloudTalk ha sido muy buena. La plataforma es fácil de usar, la calidad de las llamadas es excelente y las funciones de Power Dialer me ayudan mucho en mi trabajo diario. La aplicación funciona bien en mi iPhone y me permite gestionar mis llamadas desde cualquier lugar. La atención al cliente fue excelente; la única cosa que me hubiera gustado es que el soporte estuviera disponible en español. Aun así, recibí una atención muy amable y profesional.
Mi experiencia con CloudTalk ha sido muy buena. La plataforma es fácil de usar, la calidad de las llamadas es excelente y las funciones de Power Dialer me ayudan mucho en mi trabajo diario. La aplicación funciona bien en mi iPhone y me permite gestionar mis llamadas desde cualquier lugar. La atención al cliente fue excelente; la única cosa que me hubiera gustado es que el soporte estuviera disponible en español. Aun así, recibí una atención muy amable y profesional.
2026-05-22	xX*****	In every obvious way that an app like this should work, it doesn’t.
In every obvious way that an app like this should work, it doesn’t.
2026-05-15	dr*****	This app would be absolutely amazing if you could use the power dialer on mobile, then i will switch to 5 star immediately.
This app would be absolutely amazing if you could use the power dialer on mobile, then i will switch to 5 star immediately.
2025-12-10	Ma*****	Just go with a competition if you’re looking for reliable and constant access to the service. Definitely not use it for anything important such as customer service or sales
Just go with a competition if you’re looking for reliable and constant access to the service. Definitely not use it for anything important such as customer service or sales
2025-12-04	Is*****	This could be a great app. There are so many basic and fundamental features missing that it’s almost unusable. You’ll never know if you missed a call or have a voicemail because the app doesn’t have a badge notification indicating such. You often won’t be able to answer calls on the app. The Hubspot integration works moderately well but leaves a lot to be desired. I don’t know why the developers are so slow to patch bugs or release improvements and updates. I hope someday I can come back and change my review to five stars, but with the way this works currently, the best I can do is three stars.
This could be a great app. There are so many basic and fundamental features missing that it’s almost unusable. You’ll never know if you missed a call or have a voicemail because the app doesn’t have a badge notification indicating such. You often won’t be able to answer calls on the app. The Hubspot integration works moderately well but leaves a lot to be desired. I don’t know why the developers are so slow to patch bugs or release improvements and updates. I hope someday I can come back and change my review to five stars, but with the way this works currently, the best I can do is three stars.
2025-10-31	jv*****	This seems like a pretty basic feature. Impossible to use this app while away from your computer until they get this right.
This seems like a pretty basic feature. Impossible to use this app while away from your computer until they get this right.
2025-10-29	Ga*****	I've had a pretty great experience using Cloudtalk at work. It integrates amazingly with Hubspot and is very helpful to my day to day work.
I've had a pretty great experience using Cloudtalk at work. It integrates amazingly with Hubspot and is very helpful to my day to day work.
2025-06-04	🚀*****	My company recently switched this service, What a massive mistake. The list of bugs is truly endless, go with literally any other provider.
My company recently switched this service, What a massive mistake. The list of bugs is truly endless, go with literally any other provider.