Reviews of Vacasa - Vacation Rentals

By: Vacasa, LLC App

List of user reviews and ratings for Vacasa - Vacation Rentals

Total ratings

4.90 (Rating count: 23,475)

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Review summary

User reviews praise Vacasa for easy booking, clear pricing, and reliable support, plus a strong range of properties and overall trust. However, multiple reviews flag last-minute cancellations, app/login problems, cleanliness and maintenance defects, inconsistent help with issues, and occasionally misleading property descriptions or fee details. When functioning well, Vacasa delivers good value and experiences, but reliability of reservations, property readiness, and support remain key concerns.

Pros

Easy-to-use booking experience
Competitive pricing with no hidden fees
Responsive customer service
Strong property selection and good locations
Long-term trust and satisfaction with Vacasa

Cons

Last-minute/unnotified cancellations by Vacasa
App reliability and usability issues (captcha/registration problems, login glitches, occasional view issues)
Cleanliness and maintenance problems at properties (dirty upon arrival, worn or unsafe amenities)
Inconsistent customer support and delays in resolving issues
Misleading or unclear property descriptions and facility/fees information

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User Reviews

Recent rating average: 3.80

All time rating average: 4.90

Upgrade to see all 51 reviews

41% (21)

Date	Author	Comment
2026-05-14	Tn*****	We rented berry content for 20 people. The maintenance team was extremely fast and friendly. Although it was operator error. lol. The cabin was clean and very nice. Cons are the grill is not large enough for the food for 20 people and it’s hard to get anyone on the phone but they do respond to emails extremely fast. I would absolutely stay there again.
We rented berry content for 20 people. The maintenance team was extremely fast and friendly. Although it was operator error. lol. The cabin was clean and very nice. Cons are the grill is not large enough for the food for 20 people and it’s hard to get anyone on the phone but they do respond to emails extremely fast. I would absolutely stay there again.
2026-04-11	WO*****	VACASA is amazing! From booking, to the property 5⭐️
VACASA is amazing! From booking, to the property 5⭐️
2026-03-30	NC*****	Enjoyed using Vacasa and would use again in the future!
Enjoyed using Vacasa and would use again in the future!
2026-03-28	Bl*****	I’ve used Vacasa many years and trust them. The price you see is what you pay. No hidden fees!!
I’ve used Vacasa many years and trust them. The price you see is what you pay. No hidden fees!!
2026-03-16	Al*****	Vacasa staff is very responsive.
Vacasa staff is very responsive.
2026-02-26	Pa*****	Excellent service . Great places and wonderful service.
Excellent service . Great places and wonderful service.
2026-01-14	Ra*****	Maybe the app is good once registered, but getting registered in the app isn’t possible. Captcha doesn’t work, won’t accept passwords that were previously entered just moments before. Junk. Don’t waste your vacation time trying to get the app to work.
Maybe the app is good once registered, but getting registered in the app isn’t possible. Captcha doesn’t work, won’t accept passwords that were previously entered just moments before. Junk. Don’t waste your vacation time trying to get the app to work.
2026-01-04	Le*****	gotta be a scam, ts don't work
gotta be a scam, ts don't work
2025-11-24	Rh*****	They canceled the reservation I’ve had for months at the very last minute. And when I say the last minute I mean when I was walking up the steps to the cabin at 5 PM after driving 6 hours to get there.
They canceled the reservation I’ve had for months at the very last minute. And when I say the last minute I mean when I was walking up the steps to the cabin at 5 PM after driving 6 hours to get there.
2025-11-11	Sa*****	Always easy and was $250 less than the other sights!
Always easy and was $250 less than the other sights!