Reviews of Uber Eats Order Manager

By: Uber Technologies, Inc. App

List of user reviews and ratings for Uber Eats Order Manager

Total ratings

5.00 (Rating count: 9)

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Review summary

Reviews for Uber Eats Orders are overwhelmingly negative. Merchants report persistent payment delays or nonpayment, blocked or inaccessible accounts, unhelpful support, and frequent app instability that disrupts managing orders and menus. The lack of direct, accountable assistance leads many to consider alternative platforms.

Pros

Cons

Poor customer support with scripted responses and no real human contact, making it hard to resolve issues.
Significant payment issues: long delays and unpaid earnings for months.
Login/authentication problems and blocked accounts preventing access to the merchant dashboard.
App reliability issues: frequent loading screens, crashes, or the app not opening.

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User Reviews

Recent rating average: 1.00

All time rating average: 5.00

Upgrade to see all 54 reviews

89% (48)

Date	Author	Comment
2026-06-01	Mi*****	can we update the app so if the restaurant presses ready too early, they can simply undo it, now i have drivers here 30 mins early and i can’t do anything besides call a hot line
can we update the app so if the restaurant presses ready too early, they can simply undo it, now i have drivers here 30 mins early and i can’t do anything besides call a hot line
2026-05-28	Ub*****	Your customer service team is pathetic!!! Your apps are useless!!!
Your customer service team is pathetic!!! Your apps are useless!!!
2026-05-25	Te*****	My 14 year old has better customer service skills. This company is a complete joke. I can’t even control my business settings on one of the 3 apps they make you download. COMPLETE IDIOTS!!!!!
My 14 year old has better customer service skills. This company is a complete joke. I can’t even control my business settings on one of the 3 apps they make you download. COMPLETE IDIOTS!!!!!
2026-05-23	ma*****	The system is broke.
The system is broke.
2026-05-02	Em*****	Uber support has been a disgrace and joke to deal with. I have a restaurant account for Uber Eats and logged into the account on my phone and they blocked my device for supposedly having multiple uber accounts. They keep giving scripted responses and have no one you can talk to over the phone. They keep saying to use ANOTHER device. Sorry to tell you I only have one phone. WASTE OF TIME. Going with Lyft and using DoorDash and Rubin for my restaurant going forward.
Uber support has been a disgrace and joke to deal with. I have a restaurant account for Uber Eats and logged into the account on my phone and they blocked my device for supposedly having multiple uber accounts. They keep giving scripted responses and have no one you can talk to over the phone. They keep saying to use ANOTHER device. Sorry to tell you I only have one phone. WASTE OF TIME. Going with Lyft and using DoorDash and Rubin for my restaurant going forward.
2026-03-05	Ti*****	Just a terrible company that doesn’t even attempt to be helpful. I attempted request contactless delivery. There was no option for it at the initial checkout. So I added it in the special requests section. After completing the order instead of it being contactless it required me to meet the delivery individual and provide a pin that Uber Eats provided. Fun part is the one they gave me was incorrect. Not to mention I reached out to “support” more than once requesting they changed the pin requirement so it could be contactless. Scripted responses only with zero attempt to rectify the situation. Support chat was closed within 10 seconds if I didn’t respond. Regardless of the fact that the issue I presented wasn’t even addressed let alone resolved.
Just a terrible company that doesn’t even attempt to be helpful. I attempted request contactless delivery. There was no option for it at the initial checkout. So I added it in the special requests section. After completing the order instead of it being contactless it required me to meet the delivery individual and provide a pin that Uber Eats provided. Fun part is the one they gave me was incorrect. Not to mention I reached out to “support” more than once requesting they changed the pin requirement so it could be contactless. Scripted responses only with zero attempt to rectify the situation. Support chat was closed within 10 seconds if I didn’t respond. Regardless of the fact that the issue I presented wasn’t even addressed let alone resolved.
2026-02-24	El*****	Muy mala app a comparación de DoorDash me gusta más DoorDash es mal fácil de usar y para asistencia o soporte es más efectiva otras aplicaciones y no tienes asistencia en español y en inglés es muy mal servicio 👎
Muy mala app a comparación de DoorDash me gusta más DoorDash es mal fácil de usar y para asistencia o soporte es más efectiva otras aplicaciones y no tienes asistencia en español y en inglés es muy mal servicio 👎
2026-01-29	hd*****	Can’t log in it says my email is invalid but it won’t let me change it and customer support was not supportive at all
Can’t log in it says my email is invalid but it won’t let me change it and customer support was not supportive at all
2026-01-08	da*****	Ubereats order app can’t use says unavailable
Ubereats order app can’t use says unavailable
2026-01-07	th*****	Declining customer service for restaurant partners. So many issues but no one at the company knows how to navigate them
Declining customer service for restaurant partners. So many issues but no one at the company knows how to navigate them