Link On Demand

I booked an on-demand ride that originally quoted a 50-minute wait time. I arrived at my pickup spot 5 minutes early, ready to go. Right at the exact minute the van was supposed to pull up, the app suddenly tacked on an ADDITIONAL 65-minute wait time. A total of nearly two hours of waiting! When I called customer service, they casually blamed a "driver detour" and said my driver had been replaced.If your system fails or you have to replace a driver, it is YOUR responsibility to prioritize the stranded passenger, not push them to the back of a 65-minute line. To make matters worse, there wasn't a single RTD bus running from that area for the next hour. I was completely stranded by this service and forced to book an Uber, paying out-of-pocket just to get to my destination. You penalize and flag riders for missing rides, yet you take zero accountability when you completely ghost them. Completely unreliable and unacceptable management of community resources.

Honestly, Link On Demand is incredibly unreliable. They often don’t show up at your location, and even when they do, there’s a good chance they’ll drop you off somewhere other than where you actually asked to go. Some of the drivers are also unnecessarily rude, which makes an already frustrating experience even worse. Saw a guys review say that about 8 times out of 10, they don’t even have a ride available when you need one. I can confirm that is 100% accurate. At that point, it’s honestly quicker to just walk. It’s free, which is nice, but that doesn’t really matter when you can’t depend on the service to actually get you where you need to go.