Cuenca: Alternativa a un banco

Name: Cuenca: Alternativa a un banco
Author: Cuenca

By: Cuenca

Finance

Features & Capabilities

Cuenca es la alternativa digital de los bancos. Una fintech que permite abrir una cuenta en minutos y verificar tu documentación para subir de nivel. Recibe transferencias (incluyendo tu nómina), envía dinero en tiempo real, 24/7, paga servicios y genera apartados.

¿Quieres hablar con nosotros? Platica con Luisa por WhatsApp, nuestra agente de soporte. Horarios de atención: lunes a viernes de 10:00 a 22:00 hrs., sábado y domingo 11:00 a 18:00 hrs. Las actividades de Cuenca están sujetas a la regulación de la Ley para Regular las Instituciones de Tecnología Financiera.

User Growth & Download Statistics

App Payments

By:

Cuenca

Version:

3.0.24 Last updated: 2026-05-28

Version code:

886214461

Creation date:

2019-01-10

Compatible devices:

Size:

148.89MB

URLs:

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-07

Compare stats and ranking:

Ranking

# 1,640,824 ▼ 1,504,835

For Developers

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Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Cuenca

Apple Apps Store

https://apps.apple.com/mn/app/cuenca-alternativa-a-un-banco/id1447995379

User Reviews

Cuenca is praised for convenience, fast transfers, and easy bill payments in pesos, plus a polished, user-friendly app and cross-border usability. However, many reviews flag reliability and support problems: slow or unresponsive customer service, slow refunds, and occasional account freezes. Deposit and transfer features are uneven—cash deposits have been dropped or changed, deposits can be hard to perform, and transfers can freeze or fail. Technical glitches and privacy concerns add to frustration. Overall, value and usability are strong, but reliability varies.

Pros

Easy and fast transfers, including foreign currency transfers, and paying bills in Mexican pesos.
Ability to receive deposits and use the virtual card without needing a physical card.
Works across countries (including the United States) with low or no fees for use abroad.
Gorgeous, well-designed, and user-friendly app.
Support via WhatsApp is generally responsive and helpful.

Cons

Customer support is inconsistent or slow, with unresponsiveness and difficulties closing accounts.
Cash deposit options are unreliable: cash deposits stopped, deposit addresses changed.
Transfers and withdrawals can freeze or fail, and some transfers incur fees.
Refund processing is slow and can involve bot responses.
Technical issues with the app (random errors, Face ID problems, password reset delays) and privacy concerns like location requirements.

Recent reviews

Estoy tratando de cancelar mi TC desde hace 2 años y no he podido debido a que el servicio al cliente te buscan excusas para no hacerlo.

by Da*****, 2025-11-20

This card makes it very easy to transfer foreign currency and pay bills in Mexican pesos. It’s very convenient and never a need to stand in line at OXXO to pay a bill . I am currently having an issue with a refund from Mercado Libre and the customer service at Cuenca is trying hard to get it resolved for me.

by RZ*****, 2025-11-13

A good card option. I’ve been using it for many years and it has always been very useful. I can pay at stores without any issues. I would love if it could receive deposits again like before, by depositing at certain locations.