Reviews of Integrated Video

By: Verizon Connect Inc. App

List of user reviews and ratings for Integrated Video

Total ratings

4.80 (Rating count: 1,135)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Apple App Store

View and respond to reviews directly on the store page.

Visit

Review summary

Reviews are mainly negative, citing app instability (frequent logouts, glitches, white screens), missing critical alerts and alert customization, unreliable video access (live view, previews, video lists), device/OS compatibility problems (iPhone 13, iOS versions), and slow, insufficient customer support. Users feel the app is overpriced and under-delivers compared with competitors.

Pros

No clear positive aspects mentioned in the reviews.

Cons

Frequent instability: the app logs users out, glitches, and experiences white screens.
Missing or non-functional critical alerts: no seatbelt alert and inability to configure alerts or have AI-adjusted responses.
Unreliable video access: live view is slow or unavailable, previews don’t work, and video lists are hard to pull up.
Compatibility/OS issues: not working on iPhone 13, iOS 15.0.2, and on latest versions; overall compatibility problems.
Poor value and support: expensive, promises not delivered, and long customer-service holds with slow/responses.

Upgrade to see all 11 reviews

User Reviews

Recent rating average: 1.50

All time rating average: 4.80

Upgrade to see all 11 reviews

64% (7)

Date	Author	Comment
2025-02-07	Ho*****	The app continuously logs us out, on the latest version. There’s a lack of abilities in the app. App does not alert / trigger when passengers are not wearing their seatbelts which should be a critical alert. You can tell them if their review was good or bad but when you say bad and select what it should’ve been it NEVER makes adjustments to start alerting or correcting their AI review. You can’t set alerts and what to trigger them from the app. Preview video no longer works on the app. Seems there’s always something broken with the app. Very frustrating.
The app continuously logs us out, on the latest version. There’s a lack of abilities in the app. App does not alert / trigger when passengers are not wearing their seatbelts which should be a critical alert. You can tell them if their review was good or bad but when you say bad and select what it should’ve been it NEVER makes adjustments to start alerting or correcting their AI review. You can’t set alerts and what to trigger them from the app. Preview video no longer works on the app. Seems there’s always something broken with the app. Very frustrating.
2024-07-13	pm*****	For the money my company pays for this, it is not worth it at all. I regret choosing this over Samsara but I was not the one with the final decisions. The app is glitchy and they promised the cameras and tracking devices did all of these things that have not worked for us. They seriously need to redesign there user interface on the webpage and app. They need more Incab alert options. Why is there no seatbelt alert? The purpose of the alerts for us is to annoy the mess out of our drivers until they follow protocol.
For the money my company pays for this, it is not worth it at all. I regret choosing this over Samsara but I was not the one with the final decisions. The app is glitchy and they promised the cameras and tracking devices did all of these things that have not worked for us. They seriously need to redesign there user interface on the webpage and app. They need more Incab alert options. Why is there no seatbelt alert? The purpose of the alerts for us is to annoy the mess out of our drivers until they follow protocol.
2024-04-26	ac*****	Verizon Reveal’s video app seemingly works when it wants, leaving you waiting for long loading times and experiencing frequent frustration. The whole system takes expertise to navigate. I frequently cannot obtain necessary video. Look elsewhere, this program overpromises and under delivers.
Verizon Reveal’s video app seemingly works when it wants, leaving you waiting for long loading times and experiencing frequent frustration. The whole system takes expertise to navigate. I frequently cannot obtain necessary video. Look elsewhere, this program overpromises and under delivers.
2023-03-28	Sa*****	Really bad can’t look into live and video buffers take way to long, customer service is trash with holds of 30+ mins and no solution just to call back in 24 or 48 hours with no solution
Really bad can’t look into live and video buffers take way to long, customer service is trash with holds of 30+ mins and no solution just to call back in 24 or 48 hours with no solution
2021-11-12	Ol*****	Verizon Dash cam does not work with iPhone 13
Verizon Dash cam does not work with iPhone 13
2021-11-09	WS*****	App will not work on iPhone and Reveal won’t even acknowledge it!
App will not work on iPhone and Reveal won’t even acknowledge it!
2021-11-02	So*****	Does not work open app to a white screen.
Does not work open app to a white screen.
2021-10-21	jw*****	Not working with ios 15.0.2 on iphone 13pro. App opens up to white screen, no video list, and setting icon unresponsive.
Not working with ios 15.0.2 on iphone 13pro. App opens up to white screen, no video list, and setting icon unresponsive.
2021-10-03	jm*****	Needs to be updated with new iphone
Needs to be updated with new iphone
2021-08-20	We*****	Camera stays on but I can’t pull up all videos in the app
Camera stays on but I can’t pull up all videos in the app