RCBC Pulz

Your application has a bug where your kyc partner idfy cannot access camera from within your app. It thinks it is in browser and instructions are from safari which to non-tech users may be difficult to understand. I tested on iphone 11 and 12, and still issue persists. Without kyc, app is useless

Ever since upgrading to a new phone, I’ve completely lost access to my RCBC Pulz account. Even when entering the correct credentials, both on the app and online banking, I keep getting the same pop-up message: “Thank your application! Please check your email for the status of your application.” I never had this issue on my old phone and could access my account without any problems. Now I’m locked out for no apparent reason, despite using the same account details. I’ve tried multiple times and still get nowhere. What makes this even more concerning is that I’m currently living in another country, so I’m completely blind as to what’s happening in my account. Not being able to monitor transactions, balances, or access my banking information is extremely worrying and stressful. This is extremely frustrating, especially for a banking app where reliable access is critical. RCBC really needs to address compatibility and login issues affecting users after device upgrades.

This is the worst Banking App. How many times must you send codes and end up with error. Each attempt will require a code and after a long process you will just say error! Seriously? You are a big bank and you cant afford experts to fix your app! I encountered this problems many times over and despite the complaint it’s always the same! WORST!