Geneva Public Library

The new app looks so much better and functions much more efficiently! Great improvements!!

The Geneva Public Library app, developed by Communico LLC, has some serious shortcomings in terms of reliability, ongoing development, and essential features. The app frequently fails to load properly on launch—nothing is selectable, and it requires a force stop and restart to become usable. This issue occurs consistently on multiple iPhone models. That said, it does handle some core functions reasonably well, such as viewing the event calendar, displaying library hours, accessing your library card, and other basic tasks. Unfortunately, several fundamental features that users expect from modern library apps—and that many competing systems have successfully implemented—are missing or poorly executed: 1. No grouping of book editions — Searching for a popular title often returns dozens (sometimes 50+) separate editions, forcing you to scroll through and check each one individually instead of seeing them consolidated under a single entry. 2. No option to limit searches to Geneva Public Library’s inventory only — Results pull from the entire consortium by default. While there are filters labeled “My Library” and “Consortium,” selecting “My Library” still shows items from across the consortium rather than restricting to what’s actually available at Geneva. (This feature appears to have been planned at some point, but it doesn’t function as intended.) 3. Inability to switch pickup methods in the app — You can’t toggle between drive-through and indoor pickup (or vice versa) within the app itself. This option is available on the library’s website, but not in the mobile experience. I hope Communico addresses these reliability issues and adds the missing functionality soon, as the app has potential but currently falls short of what patrons need for a seamless experience.