Reviews of Circle Parental Controls App

By: Circle Media Incorporated App

List of user reviews and ratings for Circle Parental Controls App

Total ratings

4.20 (Rating count: 13,416)

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Review summary

Circle's core promise—block dangerous sites and regulate screen time with rewards—shows value. But recurring feedback centers on execution: weak customer support, frequent glitches and slow performance, login/password issues, and unreliable time limits. Users also confront a clunky device manager with duplicate items that are hard to delete, plus VPNs can render the app useless. Pricing is subscription-based with unclear upfront disclosure and difficult cancellation. In short, the concept is solid, but reliability, support, and UX problems dominate the user experience.

Pros

Blocks potentially dangerous websites.
Regulates screen time effectively and offers rewards.
Parental control features are solid in theory.

Cons

Poor customer support with unreliable contact options (AI chatbot loops, broken contact forms, no human help).
Frequent reliability and performance issues (glitches, slow UI, time limits not enforcing, login/password bugs).
Messy device management with duplicate devices, inability to delete, and tedious setup.
VPN compatibility issues causing the app to stop working.
Opaque pricing with subscription requirements and difficult cancellation / unclear upfront disclosure.

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User Reviews

Recent rating average: 2.20

All time rating average: 4.20

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67% (34)

Date	Author	Comment
2026-06-25	4e*****	it’s useless and costs money $
it’s useless and costs money $
2026-04-13	Fe*****	Company was sold and now the product and the company are useless, no support the new company has no idea
Company was sold and now the product and the company are useless, no support the new company has no idea
2026-04-03	1q*****	I am having an issue. Websites that I have set to filter are not being filtered. The only way to get support is through a chatbot. I have tried filling out the form, but I keep getting an error message. How can a paying subscriber get help with an issue?
I am having an issue. Websites that I have set to filter are not being filtered. The only way to get support is through a chatbot. I have tried filling out the form, but I keep getting an error message. How can a paying subscriber get help with an issue?
2026-03-12	Wh*****	It’s bc it controls what I do and how I use my internet my internet, internet was made for kids to learn without having to have much money but companies like this one control that and I hate it. Have a nice day
It’s bc it controls what I do and how I use my internet my internet, internet was made for kids to learn without having to have much money but companies like this one control that and I hate it. Have a nice day
2026-03-01	Al*****	I’ve been a paying user for several years. We are experiencing technical issues with the system no longer operating correctly. I have tried reaching support, to no avail. The contact form on the website gives an error repeatedly; the AI chat bot goes in an endless loop; and my emails to support remain unanswered. It is unacceptable to not be able to communicate with a human for a paid service. (Despite them responding below and asking me to email them — AGAIN — at the same email account, my multiple contact attempts still remain unanswered. This is truly unbelievable at this point!)
I’ve been a paying user for several years. We are experiencing technical issues with the system no longer operating correctly. I have tried reaching support, to no avail. The contact form on the website gives an error repeatedly; the AI chat bot goes in an endless loop; and my emails to support remain unanswered. It is unacceptable to not be able to communicate with a human for a paid service. (Despite them responding below and asking me to email them — AGAIN — at the same email account, my multiple contact attempts still remain unanswered. This is truly unbelievable at this point!)
2026-02-19	Ra*****	Trying to contact support on the website is not working (only AI responses) and there is no way to actually get in touch with anyone. The form on the website gives an error every time. I found an email address online but never got a response.
Trying to contact support on the website is not working (only AI responses) and there is no way to actually get in touch with anyone. The form on the website gives an error every time. I found an email address online but never got a response.
2026-02-04	Co*****	If you want to get this goofy app off yo phone I would recommend a few things. Get an VPN and yes ik it's prob disabled but few years back it worked for me and I just swaped it. if your parents don't look at their notifications then that would be good because it notifys them when you disconnect from wifi or vpn. Few VPN apps I would recommend would be ornet, xvpn, windscribe. Now if your dad works in the IT department that won't work you will have to find a VPN app in disguise. Now if that ain't work use the simple screen record and have them enter password on your phone. I'm lowk tired so like I'ma end it here but there are several ways. Just use that head of yours twin.
If you want to get this goofy app off yo phone I would recommend a few things. Get an VPN and yes ik it's prob disabled but few years back it worked for me and I just swaped it. if your parents don't look at their notifications then that would be good because it notifys them when you disconnect from wifi or vpn. Few VPN apps I would recommend would be ornet, xvpn, windscribe. Now if your dad works in the IT department that won't work you will have to find a VPN app in disguise. Now if that ain't work use the simple screen record and have them enter password on your phone. I'm lowk tired so like I'ma end it here but there are several ways. Just use that head of yours twin.
2026-01-24	Pi*****	It’s I such a bad app I really do not like it my mom and dad love this i hate it!
It’s I such a bad app I really do not like it my mom and dad love this i hate it!
2026-01-22	Ah*****	App is getting worse over time. The devices list takes forever to load or search. Desperately needs performance improvement
App is getting worse over time. The devices list takes forever to load or search. Desperately needs performance improvement
2025-11-06	Vi*****	I literally cannot login on any device because there is a bug that does not allow you to reset your password. You cannot reach out to anyone at Circle for help. When you try to fill out a form, it says you have experienced a problem and cannot do anything about it. Extremely frustrating.
I literally cannot login on any device because there is a bug that does not allow you to reset your password. You cannot reach out to anyone at Circle for help. When you try to fill out a form, it says you have experienced a problem and cannot do anything about it. Extremely frustrating.