Reviews of Sutro

By: My Sutro App

List of user reviews and ratings for Sutro

Total ratings

3.90 (Rating count: 175)

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Review summary

Most mentioned: ease of use of the app, accurate real-time readings, and strong customer support; users also highlight reduced trips to the pool store and helpful, actionable chemical guidance. Overall, Sutro is seen as convenient and reliable, though a few note initial setup challenges, occasional app glitches, and bugs in manual chemical entry.

Pros

Very user-friendly Sutro app with easy monitoring and control
Accurate readings with multiple daily checks and reliable results
Outstanding customer service and responsive support
Reduces trips to the pool store and saves time
Real-time data in the app with actionable chemical recommendations

Cons

Initial setup can be challenging for users who aren’t tech-savvy
Occasional app reliability glitches (loading issues, spinning wheel)
Bug where the save button doesn’t work on manually added chemicals
Occasional fluctuations in readings (not always identical to manual tests)

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User Reviews

Recent rating average: 4.50

All time rating average: 3.90

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4% (2)

Date	Author	Comment
2025-06-29	Mi*****	I purchased a Sutro for the pool in May 23’ and couldn’t be more grateful that I did. There was some difficulty getting it up and running but I’ve since purchased a second one for the spa in August of 24’ and that was up and running in 15 minutes—hardware upgrades and user familiarity making the difference. The countless trips and hours to the pool store for water testing are over as Sutro helps keep my water crystal clear with three reading a day. Love being able to check the app anytime to see what’s happening. To me, the $29 monthly cartridge and monitoring fee in addition to the $350 device cost, are well worth the saved trips to my local pool store. Sutro Customer Service (shoutout Dave!) has been great—always providing step by step instructions that solved any questions that I had.
I purchased a Sutro for the pool in May 23’ and couldn’t be more grateful that I did. There was some difficulty getting it up and running but I’ve since purchased a second one for the spa in August of 24’ and that was up and running in 15 minutes—hardware upgrades and user familiarity making the difference. The countless trips and hours to the pool store for water testing are over as Sutro helps keep my water crystal clear with three reading a day. Love being able to check the app anytime to see what’s happening. To me, the $29 monthly cartridge and monitoring fee in addition to the $350 device cost, are well worth the saved trips to my local pool store. Sutro Customer Service (shoutout Dave!) has been great—always providing step by step instructions that solved any questions that I had.
2025-03-24	it*****	Has Sutro in my old pool, moved and built a new pool. Lost the hub but just got a new one and back with it. Customer support was great and understanding. Got my new hub and a brand new set of batteries.
Has Sutro in my old pool, moved and built a new pool. Lost the hub but just got a new one and back with it. Customer support was great and understanding. Got my new hub and a brand new set of batteries.
2025-03-19	DT*****	I’ve be using Sutro now for 2 years and love it. If I have ever had any issues they have been super helpful fixing it. I wish all customer services were as good as Sutro. The app is very easy to use and has made my pool experience simple.
I’ve be using Sutro now for 2 years and love it. If I have ever had any issues they have been super helpful fixing it. I wish all customer services were as good as Sutro. The app is very easy to use and has made my pool experience simple.
2025-03-04	mi*****	Great app! They are constantly improving and adding new features! Makes it easy to manage my pool hassle free.
Great app! They are constantly improving and adding new features! Makes it easy to manage my pool hassle free.
2025-02-12	tr*****	Love my Sutro so far and the app works perfect with it. So much less stress by the hot tub!!
Love my Sutro so far and the app works perfect with it. So much less stress by the hot tub!!
2025-01-22	Mr*****	This is an expensive item to not have the app work. The save button on the manually added chemicals page doesn’t work. I can’t even use this without it. I’m going to have to return it if the app doesn’t work.
This is an expensive item to not have the app work. The save button on the manually added chemicals page doesn’t work. I can’t even use this without it. I’m going to have to return it if the app doesn’t work.
2025-01-10	Da*****	I recently purchased the Sutro monitor for my spa and began the setup today. Not being particularly tech savvy, I was experiencing difficulty in getting the app and phone settings, etc. correct to complete the process. I emailed customer care, asking a few questions and Jenna was quick to offer phone support. She called me promptly and was very helpful, kind and polite. Her directions were clear and easy to follow. She continued following me through the process until connectivity was obtained. What a relief! In addition, I asked Jenna a question regarding service that required a further answer from another team member. Within minutes I received a call from Jawad to address my question. Not only did he address that question, but during the course of that conversation he noticed my monitor was not sending a signal to the hub. With the same care as Jenna, he walked me through getting it quickly restored. Within a short time, my app was sending me test results in real time. I am impressed with a company that you can actually have a conversation and they care about helping you. Rare today! I am impressed with the app and monitor. Really cool system.
I recently purchased the Sutro monitor for my spa and began the setup today. Not being particularly tech savvy, I was experiencing difficulty in getting the app and phone settings, etc. correct to complete the process. I emailed customer care, asking a few questions and Jenna was quick to offer phone support. She called me promptly and was very helpful, kind and polite. Her directions were clear and easy to follow. She continued following me through the process until connectivity was obtained. What a relief! In addition, I asked Jenna a question regarding service that required a further answer from another team member. Within minutes I received a call from Jawad to address my question. Not only did he address that question, but during the course of that conversation he noticed my monitor was not sending a signal to the hub. With the same care as Jenna, he walked me through getting it quickly restored. Within a short time, my app was sending me test results in real time. I am impressed with a company that you can actually have a conversation and they care about helping you. Rare today! I am impressed with the app and monitor. Really cool system.
2024-12-31	Ad*****	I love the Sutro app it’s very user friendly.
I love the Sutro app it’s very user friendly.
2024-12-13	7K*****	We purchased our hot tub almost four years ago & I spent several months trying to get the chemistry right on my own, then trying another brand of monitoring (which had a lot of issues & bad customer support). I read about Sutro and its high quality device and gave it a try. I’m sure glad I did! The device is great, easy to change cartridges and extremely accurate (I continue to test manually every couple of months with my Taylor lab kit, just to be sure of my readings). Their customer support is fantastic- highly responsive and very helpful. I highly recommend this!
We purchased our hot tub almost four years ago & I spent several months trying to get the chemistry right on my own, then trying another brand of monitoring (which had a lot of issues & bad customer support). I read about Sutro and its high quality device and gave it a try. I’m sure glad I did! The device is great, easy to change cartridges and extremely accurate (I continue to test manually every couple of months with my Taylor lab kit, just to be sure of my readings). Their customer support is fantastic- highly responsive and very helpful. I highly recommend this!
2024-12-12	pa*****	Sutro has been my go-to for monitoring my pool water chemistry since the beginning. I’ve invested in their monitor and Pool device, and it’s been an excellent decision. I can confidently check my chemical levels three times a day, knowing that I’m getting accurate readings. Sutro’s device has been reliable and consistent, allowing me to stay on top of my pool’s chemistry without any worries. It’s been a huge relief, and I highly recommend their products. The company itself is great, and the customer support is top-notch.
Sutro has been my go-to for monitoring my pool water chemistry since the beginning. I’ve invested in their monitor and Pool device, and it’s been an excellent decision. I can confidently check my chemical levels three times a day, knowing that I’m getting accurate readings. Sutro’s device has been reliable and consistent, allowing me to stay on top of my pool’s chemistry without any worries. It’s been a huge relief, and I highly recommend their products. The company itself is great, and the customer support is top-notch.