Reviews of FNCU Mobile

By: First Northern Credit Union App

List of user reviews and ratings for FNCU Mobile

Total ratings

4.80 (Rating count: 1,233)

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Review summary

Many users find FNCU Mobile convenient in some tasks but view it as outdated and limited. Positive notes center on ease of use, transfer features, and improvements over time. However, the most mentioned drawbacks are an aging UI and limited functionality, frequent reliability problems (timeouts, re-login, generic errors), problematic mobile deposits, and occasional balance inaccuracies. The app needs UI/UX updates, more features, and stronger reliability.

Pros

App is convenient and easy to use for common tasks
Funds transfer capability and the ability to view checking transaction history
Perceived improvements over time, including better account labeling with actual names
Generally positive sentiment vs older online banking

Cons

Outdated, limited functionality and infrequent updates; app feels stuck in older UI
Missing essential features (e.g., Venmo/Zelle, tap-to-pay) and overall limited capabilities
Reliability and stability issues, including timeouts, needing to re-log in, and confusing error messages
Mobile check deposits often fail or are cumbersome (camera/deposit flow issues)
Data accuracy issues such as balances not updating promptly or correctly

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User Reviews

Recent rating average: 3.20

All time rating average: 4.80

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41% (9)

Date	Author	Comment
2025-07-12	BR*****	Hello, Thanks for the opportunity to hear my thoughts. I love FNCU, but hate the way that the app and its functionality is so limited and generic. When I go to look at documents/statements using the hamburger menu and open monthly notices, I can’t get back to my accounts page. My current work around to accomplish this is to log out of the app, then log back in. Please look through the app as a user and you too will discover many other tasks equally frustrating. The app has improved very little over time, and a huge improvement was labeling the numerical accounts with the actual account name…ie (savings, checking, visa credit card, equity loan, etc.). There is much more that can be improved to make it more user friendly and easier to navigate. Thank You! Best regards, Kris Youngberg
Hello, Thanks for the opportunity to hear my thoughts. I love FNCU, but hate the way that the app and its functionality is so limited and generic. When I go to look at documents/statements using the hamburger menu and open monthly notices, I can’t get back to my accounts page. My current work around to accomplish this is to log out of the app, then log back in. Please look through the app as a user and you too will discover many other tasks equally frustrating. The app has improved very little over time, and a huge improvement was labeling the numerical accounts with the actual account name…ie (savings, checking, visa credit card, equity loan, etc.). There is much more that can be improved to make it more user friendly and easier to navigate. Thank You! Best regards, Kris Youngberg
2024-11-18	Me*****	Mobile deposits are way too hard on this app!
Mobile deposits are way too hard on this app!
2024-09-06	Ex*****	App has been user friendly for the most part so If I can use it, then most people can
App has been user friendly for the most part so If I can use it, then most people can
2024-06-07	ri*****	Your Rockford office has been very helpful
Your Rockford office has been very helpful
2024-05-29	B.*****	There’s very limited things to do with this app. It doesn’t even have a Venmo/Zelle option. Their cards don’t support the tap and go function. It’s too basic for this day in age. Get with the 21st century.
There’s very limited things to do with this app. It doesn’t even have a Venmo/Zelle option. Their cards don’t support the tap and go function. It’s too basic for this day in age. Get with the 21st century.
2024-05-07	La*****	Love the ease of working between my accounts
Love the ease of working between my accounts
2023-09-17	24*****	This app is straight out of 2007, and FNCU seems to have zero interest in updating it (as I write this review, the last time the app was updated was 9 months ago). Credit card access is poorly integrated - if I click my balance, I get no information unless I find a side menu then find my card. The app also gives incredibly generic feedback when there are errors. For example, mobile deposit says "an error occurred, contact your institution." It's almost like FNCU would prefer you to stop using its mobile app and go right back to 2007 and do all of your banking in person.
This app is straight out of 2007, and FNCU seems to have zero interest in updating it (as I write this review, the last time the app was updated was 9 months ago). Credit card access is poorly integrated - if I click my balance, I get no information unless I find a side menu then find my card. The app also gives incredibly generic feedback when there are errors. For example, mobile deposit says "an error occurred, contact your institution." It's almost like FNCU would prefer you to stop using its mobile app and go right back to 2007 and do all of your banking in person.
2022-01-03	fr*****	Sometimes works and sometimes it doesn’t. It’s frustrating especially when I’m traveling out of State.
Sometimes works and sometimes it doesn’t. It’s frustrating especially when I’m traveling out of State.
2021-07-19	Al*****	I really like the funds transfer and the ability of to see my transactions on my checking account. I would like to be able to see the transactions of my credit card.
I really like the funds transfer and the ability of to see my transactions on my checking account. I would like to be able to see the transactions of my credit card.
2021-01-03	$x*****	Hasn’t updated the correct amount of money in my account since 12/31/20. It is now 1/3/21.
Hasn’t updated the correct amount of money in my account since 12/31/20. It is now 1/3/21.