Super (hellosuper.com)

Name: Super (hellosuper.com)
Rating: 2.6 (53 reviews)
Author: Super Home, Inc.

By: Super Home, Inc.

Lifestyle

Features & Capabilities

Super Chrome Extension brings home care management to your browser. Schedule repairs or concierge tasks, get real-time status, and track the Pro on the way — all from the extension.

Access your past service history, contact customer support directly, and update your subscription details and secondary contacts with ease, making home ownership feel simpler.

User Growth & Download Statistics

App Task Management Home Automation

By:

Super Home, Inc.

Rating:

2.60

(53)

Version:

2.6.1 Last updated: 2026-05-21

Version code:

885906844

Creation date:

2018-09-07

Compatible devices:

Size:

276.80MB

URLs:

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-08

Compare stats and ranking:

Ranking

# 238,865 ▼ 902

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Super Home, Inc.

Apple Apps Store

https://apps.apple.com/us/app/super-hellosuper-com/id1434843766

User Reviews

The app is praised for its ease of use and effortless scheduling without phone calls. However, many users report systemic issues: claims are often denied or delayed, repairs drag on with little communication, and support is hard to reach. App reliability problems (chat, loading data) and a perception of high pricing with insufficient service quality further mar the experience. Overall, convenience is evident, but reliability and customer service are the major concerns.

Pros

Easy-to-use app with simple scheduling
Ability to schedule appointments without phone calls
Positive reception of the Uber-like home warranty model/approach
Overall convenience in managing service through the app

Cons

Frequent claim denials and slow/unclear coverage decisions
Significant delays in repairs, approvals, and part replacements
Difficulties reaching customer support; unresponsive or full voicemail
In-app issues: chat not functioning and information not loading reliably
High fees or premium pricing with perceived poor service value

Recent reviews

I requested a pre season HVAC tune up. HVAC tune-ups are planned maintenance for your heating, ventilation, and air conditioning systems. A tune-up involves a comprehensive cleaning of condenser coils, and an evaluation of the refrigerant level to ensure peak operating performance. The tune-up checklist also includes lubrication of all moving parts, changing of air filters and thermostat testing and settings review. These are just a few of the standard checks that should be carried out by a qualified HVAC technician. But not according to Super Home Warranty. They think a tune up is only the inspection of the unit to tell me what I need to have done. HVAC guy went up on my roof, spent 10 minutes at most came down and showed me a photo of my coils and informed me, this is not part of the tune up process and wanted to charge me $250 just to clean the coils.

by gr*****, 2026-03-31

Avoid at all cost!!! They charge you even though technician did nothing.

by HH*****, 2025-09-16

I have had Hello Super for several years. But their annual fees have really increased and the amount of time to resolve repairs has become much slower. I had a complaint about a broken icemaker in a refridgerator turned in April 27. The technician diagnosed it as needing a new icemaker which took over 3 weeks to be approved and scheduled to be installed. It turned out that wasn’t the issue, it was a computer part telling the icemaker it was full when it wasn’t, so that part needed to be ordered. It’s now 5 weeks since my initial complaint, the installer does not pick up the phone and their answering machine is full, and Super also does not pick up their phone. Since they are charging a premium price compared to others, their service should be better. Being unable to get anyone on the phone to tell me when it can be fixed is a problem. I have recommended them in the past to others but they need to work on service issue resolution…if there’s a problem with a repair they should be calling me every day to tell me when that part is coming in and setting it up to be fixed instead of just leaving me in the dark.