Service Concierge

Service Concierge, an eraPower App, will revolutionise your dealership and customer engagement by providing speed, accuracy and consistency across your Service Department.

Seamlessly integrated to your eraPower Dealer Management System (DMS), the Service Concierge app further delivers a unique experience to your customers with these benefits:

• Provides a personalized check-in experience, by greeting your customers with a tablet when they arrive at your Service Department
• Saves time & printing costs without having to pre-print Repair Orders
• Increases after-sales profits, customer satisfaction and efficiency
• Captures and stores vehicle images prior to entry to minimise dealer liability for perceived damage
• Avoid double keying and messy hand written updates on pre-printed Repair Orders
• Update Customer Details, Driver Information and Job Details on-the-fly
• Enhance customer experience with ability to view & discuss service history and vehicle condition
• Capture the customer's signature on the tablet device, with our easy sign-on glass feature
• Alerts Workshop staff when vehicles arrive at your Service Department via the eraPower DMS