Reviews of GAC & MSC: Sweet Spot Rewards

By: FAT Brands Inc. App

List of user reviews and ratings for GAC & MSC: Sweet Spot Rewards

Total ratings

4.50 (Rating count: 540)

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Review summary

Customers love the staff and the cookies, but the app struggles. Most recurring complaints focus on login/authentication problems, rewards synchronization and redemption failures, and general app instability during updates or ordering. The product and in-store service are strong, but the core pain points are technical/app-related and affect the ability to earn and redeem rewards and to order via the app.

Pros

Friendly, helpful in-store staff and consistently good customer service.
High-quality cookies and desserts (cookies, ice cream) praised by customers.
Welcoming in-store atmosphere and positive overall shopping experience.

Cons

Persistent app login/account issues (password resets, login failures, phone number conflicts).
Rewards system instability and redemption problems (unrecognized rewards, balance migration, scan/barcode errors, rewards not applying at checkout).
App crashes and instability across updates, with users forced to download new versions and re-login.
In-app ordering and checkout issues (unable to place orders, items not selectable, errors preventing redemption).

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User Reviews

Recent rating average: 3.00

All time rating average: 4.50

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70% (37)

Date	Author	Comment
2026-07-15	DR*****	The Ice Cream is super creamy and the flavors are great!! Customer service is the best!!
The Ice Cream is super creamy and the flavors are great!! Customer service is the best!!
2026-06-07	PG*****	Sydnie was at the Carencro location and the other employees were all attentive and very great!! It was a very pleasant experience!!
Sydnie was at the Carencro location and the other employees were all attentive and very great!! It was a very pleasant experience!!
2026-05-20	Sa*****	They handled my last minute order for a cookie cake amazing! No hassle, wanted to make sure I was happy!
They handled my last minute order for a cookie cake amazing! No hassle, wanted to make sure I was happy!
2026-03-11	Ch*****	Best service at this location. They are so friendly. Smells so delicious just walking in. Great location right off the toll road.
Best service at this location. They are so friendly. Smells so delicious just walking in. Great location right off the toll road.
2026-02-22	Ur*****	Every time I try to use my Sweet Spot Rewards in store, the system never recognizes/finds me in the system whether it's by providing my phone number or scanning my QR code within the app. It's very frustrating for me and the lovely workers who are always kind enough to honor my birthday rewards for myself and my son. It's also usually a toss up on whether the app will accept my receipts or not. I usually have to manually enter the barcode numbers because the in app scanner does not work properly either. FIX YOUR SYSTEM!
Every time I try to use my Sweet Spot Rewards in store, the system never recognizes/finds me in the system whether it's by providing my phone number or scanning my QR code within the app. It's very frustrating for me and the lovely workers who are always kind enough to honor my birthday rewards for myself and my son. It's also usually a toss up on whether the app will accept my receipts or not. I usually have to manually enter the barcode numbers because the in app scanner does not work properly either. FIX YOUR SYSTEM!
2026-02-14	Jo*****	I had 70+ points and they evaporated.
I had 70+ points and they evaporated.
2026-02-07	Bi*****	Got the email for the $5 off for orders of $25 or more. Purchased a cookie cake today. Couldn’t login so I had my pw reset then started getting an error msg after reset. I ordered the cake, no $5 off code nothing. Website is also a joke so no way downloading the app.
Got the email for the $5 off for orders of $25 or more. Purchased a cookie cake today. Couldn’t login so I had my pw reset then started getting an error msg after reset. I ordered the cake, no $5 off code nothing. Website is also a joke so no way downloading the app.
2026-01-29	St*****	I have tried using this app unsuccessfully. I’ve reset my password I’ve tried creating a new account no success.
I have tried using this app unsuccessfully. I’ve reset my password I’ve tried creating a new account no success.
2025-11-30	DC*****	Such an awesome staff & great new addition to our mall. I love it!
Such an awesome staff & great new addition to our mall. I love it!
2025-09-21	Ap*****	Ever since Marble slab changed to this combined app, it never works.
Ever since Marble slab changed to this combined app, it never works.