Envios.com Money Transfer

First, they accept your submission. Then they ask for documents, images, and selfies—the only thing missing was a birth certificate.

Ayer en la tarde hice un envío a mi país, me mandaron la confirmación ME DEBITARON EL DINERO y hoy que llamo a ver qué pasó me informan que se rechazó, pregunté cuál es el motivo me dicen que la tarjeta debe ser del nombre del remitente era la tarjeta de mi esposo porque tenemos una cuenta conjunta, expliqué eso y que justamente ellos piden el estado de cuenta para verificar que es real y que ahí aparecía los dos nombres y además mencione que era poco profesional que uno tenga que llamar a preguntar y que si uno mismo no llama no le informan la persona muy sarcástica me contesta que no es ni un día y que debo esperar porque en los próximos dos días me iban a informa, DOS DIAS!! Pudo ser una emergencia y yo pensando que el dinero ya estaba en mi país y no, y para terminar me dicen que el dinero va a estar disponible en 72 horas pero para debitar si es al segundo, deben mejorar mucho el servicio al cliente es pésimo - Yesterday in the afternoon I made a shipment to my country, they sent me the confirmation THEY DEBITED ME THE MONEY and today that I call to see what happened they inform me that it was rejected, I asked what is the reason they tell me that the card must be the name of the sender it was my husband's card because we have a joint account, I explained that and that precisely they ask for the account statement to verify that it is real and that the two names appeared there and I also mentioned that it was unprofessional that one has to call to ask and that if one does not call yourself they do not inform you the very sarcastic person answers me that it is not even a day and that I should wait because in the next two days they were going to inform me, TWO DAYS!! It could have been an emergency and I thought that the money was already in my country and no, and to finish they tell me that the money will be Available in 72 hours but to debit if it is to the second, they must improve a lot the customer service is terrible