UAE PASS

Name: UAE PASS
Rating: 2.8 (410 reviews)
Author: Dubai eGovernment Department

By: Dubai eGovernment Department App

Secure, Convenient and Simple

Overview

Version:

6.9.1

Last updated: 2026-08-27

Ranking

#96,079 ▲ 36

Overall

Features & Capabilities

UAE PASS is a browser extension that lets you use your mobile device as a secure digital identity. It streamlines digital identity management, enabling secure authentication to services and convenient handling of official documents via your phone.

Seamless authentication to various smart services
Prove who you are from your phone
Digitally sign documents
Digitally verify signed documents
Request official documents
Share digital documents when allowed

User Growth & Download Statistics

App Privacy & Security Data Developer Tools

By:

Dubai eGovernment Department

Rating:

2.80

(410) 1 new ratings

Version:

6.9.1 Last updated: 2026-08-27

Version code:

890324466

Creation date:

2018-07-05

Compatible devices:

Size:

290.39MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-08-30

Compare stats and ranking:

Ranking

# 96,079 ▲ 36

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Dubai eGovernment Department

Apple Apps Store

https://apps.apple.com/us/app/uae-pass/id1377158818

Website:

https://www.smartdubai.ae/apps-services/details/uae-pass

User Reviews

Reviews consistently describe UAE PASS as unreliable. Top recurring issues include OTP delivery failures (SMS and email), biometric verification failures, frequent crashes and slow performance, ID/Emirates ID scanning problems, and weak support with slow resolutions. Some users also note the lack of a desktop sign-up option. Overall, essential services accessed through the app are hard to use due to these problems.

Pros

Cons

OTP delivery/verification is unreliable: OTPs fail to arrive or are rejected across SMS and email, including international numbers.
Facial biometric verification often fails: camera connection issues or face ID verification not working.
App crashes, freezes, and slow performance with loading/back-end instability.
Identity verification via passport/Emirates ID scanning frequently fails (DOB parsing errors, ID scan not progressing).
Support is slow or unhelpful with repeated troubleshooting and unresolved tickets; limited desktop sign-up option.

Recent reviews

I am not sure how this app stays in business? I scanned my passport and the incorrect date of birth & expiration date filled in. Forget about getting a direct answer from their support team either. They are incapable of answering a direct helpful response. I have to fly to Dubai from the United States to pick up my cat. His rescuer suggested this app for the process. It has been a complete mess and nightmare!