PVVNL Helpdesk

Vision - One stop solution for all service requests and complaints for the electricity consumers

Details of Services •New Connection-Permanent •New Connection-Temporary •Name Change (COT) •Load enhancement/reduction •Tariff Category change •Processing fee deposition •Bill Correction •Meter related complaint •Theft complaint •Other services like duplicate bill printing •Permanent Disconnection (PD) •Cashless bill payment through POS machine

Modes of Communication •Helpdesk •1912 •Web Portal •Mobile App

Key Solution Components •Web based CRM for helpdesk •Web portal/App for officers •Web Portal/ app for consumers •Document management system •Integration with 1912