Reviews of Valley Business Mobile

By: Valley National Bank Mobile App

List of user reviews and ratings for Valley Business Mobile

Total ratings

4.10 (Rating count: 799)

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Review summary

Most reviews praise the app for ease of use, remote deposits, strong personal customer service, and solid security. However, frequent criticisms focus on missing features (no Zelle for business, limited external transfers), outdated/non-native UI, reliability issues with check deposits, and overall usability concerns. Customers want modernization, easier transfers, and better check handling.

Pros

Easy to use / user-friendly
Remote/mobile deposit capability (deposit remotely)
Strong customer service / personal service
Positive overall app perception (Excellent app / love the app)
Good security and ease of use

Cons

Lack of Zelle for business accounts / no Zelle support
Outdated / archaic user interface and technology (non-native HTML feel)
Inability to add external bank accounts or transfer to other institutions
Check deposit reliability issues (checks not going through; weak check photos)
Not consistently user-friendly / usability issues

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User Reviews

Recent rating average: 3.60

All time rating average: 4.10

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32% (16)

Date	Author	Comment
2026-04-27	MD*****	We have problem at least once a week with checks that’s not going through the mobile app and we have to deposit it in the bank. Very annoying and we plan to switch bank.
We have problem at least once a week with checks that’s not going through the mobile app and we have to deposit it in the bank. Very annoying and we plan to switch bank.
2026-04-22	Tw*****	Excellent App.
Excellent App.
2026-04-16	yr*****	I need to be able to add a bank account from another institution and make transfers. Other than that a few cosmetic updates and this app is good. Can we get Zelle as well.
I need to be able to add a bank account from another institution and make transfers. Other than that a few cosmetic updates and this app is good. Can we get Zelle as well.
2026-03-30	Ra*****	Easy
Easy
2026-03-20	MB*****	Excellent example customer service
Excellent example customer service
2026-03-14	20*****	I like the security and the ease of use
I like the security and the ease of use
2026-03-12	Yo*****	Perfect
Perfect
2026-03-12	T *****	I absolutely love being able to deposit remotely. It is a huge time saver. My only critique would be to use a passcode to login rather than having to type complex passwords each time. My other banks operates that way and I love it. Enter a 4 or 6 digit passcode and your in!
I absolutely love being able to deposit remotely. It is a huge time saver. My only critique would be to use a passcode to login rather than having to type complex passwords each time. My other banks operates that way and I love it. Enter a 4 or 6 digit passcode and your in!
2026-03-10	Ja*****	The fact small businesses cannot use Zelle on a business account has made me second guess having a business account with Valley. If Zelle cannot be added soon I may go back to JP Morgan Small businesses in Ranching use Zelle for buying and selling hay, tack, saddles, boarding horses, farriers, veterinarians, actions and much more. Valley is losing clients over not having Zelle for their customers.
The fact small businesses cannot use Zelle on a business account has made me second guess having a business account with Valley. If Zelle cannot be added soon I may go back to JP Morgan Small businesses in Ranching use Zelle for buying and selling hay, tack, saddles, boarding horses, farriers, veterinarians, actions and much more. Valley is losing clients over not having Zelle for their customers.
2026-03-05	ze*****	Please update the website and app. Awful to use seems archaic at best
Please update the website and app. Awful to use seems archaic at best