Dart Rider

This app is not user friendly. It glitches out half the time. Another big problem is it only allows you to top up not directly charge your card. But the prices appear to change based on how much is in your account. For example I had 4.70 in my account and check the ride price- it was 10.30. So I topped up to 10.70 in my account and went to order the ride. Now the price of the ride to the airport showed as 10.80. The minimum top up is $2 and is non-refundable. But I topped up again because I had to. I went back to order the ride after topping up. Now the cost went back down to 10.30 which is what it was before topping up the first time. So a waist of $2 that the driver doesn’t get but the company gets to keep. Silly way to set it all up especially in a place people come for limited amount of time

i am unsure if the app chooses to work like this out of spite or simply because the company isn’t getting enough funding to continue to care about the app. brunei already suffers enough with insufficient public transport made in mind for those without a car or those who literally cannot drive a car. not only does this app often bug out and keep bringing you back to the log in screen — the insane amount of patience a person has to have just to wait for a driver to accept whatever destination you want to go to takes forever. you could even take up an hour of waiting and still receive nothing and the reason is given “the driver isn’t close enough to where you are right now!” i quite literally use dart only because my parents aren’t able to send me or any able body adult with a license that i know can — those who WILLINGLY work for this company should not be THIS picky with who they drive or what distance they are willing to do to reach that person. like, hello? i’ve been patiently waiting for half an hour and i am 100% sure no driver is going to accept my request because it’s not close by enough to sacrifice fuel (which mind you, is cheaper than bottled water) to drive from one place to another. and what’s even worse? i can’t even walk to my destination because there is literally little to no built-in side walks meant for walking AND the public transport here is absolutely horrible too.

Works but has many problems. Cannot find drop off location, doesn’t show accurate location of the driver. Needs a major revamp.