UNO!™

Changing your name is such a hassle

I’ve enjoyed UNO Mobile, but my experience with the Crown Royale Weekly Tournament and customer support has been extremely disappointing. I earned a certificate/ticket, used it to register for the weekly tournament, and the game accepted and removed the certificate. I later learned that simply registering was apparently not enough—you have to remain on the tournament registration screen when the event begins or you may not be matched into the tournament. That requirement was not clearly explained to me before my certificate was used. More importantly, I saw no clear warning that leaving the registration screen would cause me to lose the earned certificate permanently even though I never entered or played a match. I contacted support repeatedly. At one point they described remaining on the registration page as “recommended,” and later said players “must” remain there. I repeatedly asked them to show me the rule or notice that disclosed this requirement and the forfeiture of the certificate before registration. They never provided it. Instead, they eventually said they could not accommodate my request, treated my concern as “feedback,” and closed the conversation without restoring the certificate or directly answering the questions I asked. This could have been resolved very easily by restoring one earned certificate and making the tournament instructions clearer. Instead, I spent days going back and forth with support over something that should have been simple. If an item can be permanently consumed because a player fails to remain on one specific screen at one specific moment, that condition should be clearly disclosed before the item is taken. I’m leaving this review because customer support appears to be a dead end when a legitimate gameplay issue arises.