Pick Enhanced Mobility

unable to recharge

I spent almost an hour trying to load the current month of my Navegante card using my iPhone 15 Pro Max. Holding it in every which way toward the top back of my phone (as instructed) where the NFC antenna is. Out of 50 attempts, it found the card a handful of those times, but could never get up to 100% before timing out. Finally, it worked (I pressed the card so hard against the camera area in back, I thought I’d break the card). But that’s just the start of the process. Then you do the payment (failing several times even after successfully inputting the Secure 3D code from my bank…but finally working on the 5th try). Then you have to get the app to recognize and load the Navegante card (this took only about 20 attempts this time, but would still time me out before getting to 100%). Finally it worked. This never happened with last year’s version of the app. It used to read and load my card instantly. Whatever you broke, please fix it. Otherwise it’s back to using the multibanco in town.

I have missed my bus and tram so many times because the app will never scan he card — even when I hold it as still as possible or set the phone where it’s placed above the card. Please fix it or eliminate the need to scan the card!