Swapfiets

Name: Swapfiets
Rating: 4.6 (519 reviews)
Author: Swapfiets

By: Swapfiets App

Always a working bike

Overview

Version:

4.0.67

Last updated: 2026-07-15

Ranking

#78,464 ▼ 2,015

Overall

Features & Capabilities

Swapfiets is the world's first bicycle subscription. For a fixed monthly fee you get a Swapfiets bike and we make sure it always works. If something is wrong with your bike, plan your appointment with our app. You can visit our store or we will come to you, wherever you are in the city. We will fix or swap your bike for a working one.

Our app is always ready to help you. Sign up in the app if you're not a Swapfiets user yet, book a service in-store or at a location of your choice in 20 seconds, and find the nearest Swapfiets store with opening hours.

User Growth & Download Statistics

App Shopping Task Management Navigation & Mapping

By:

Swapfiets

Rating:

4.60

(519)

Version:

4.0.67 Last updated: 2026-07-15

Version code:

888293431

Creation date:

2018-12-08

Compatible devices:

Size:

106.94MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-07-19

Compare stats and ranking:

Ranking

# 78,464 ▼ 2,015

Other platforms

Swapfiets (v4.0.59)

390,501 4.31

(6,656)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Swapfiets

Apple Apps Store

https://apps.apple.com/us/app/swapfiets/id1330923084

Website:

https://swapfiets.nl

User Reviews

Overall, reviews show a useful core product and some positive touches: quick fixes or replacements, friendly staff, and a user-friendly app. However, recurring issues drag the experience down: hard-to-reach, unresponsive support; difficult cancellation and ongoing billing; service-area limitations and long waits for repairs; consistently full appointment slots; and unclear or high theft-related fees (including theft insurance). The result is mixed: strong bike value and app usability amid frequent process, communication, and coverage frustrations that undermine convenience.

Pros

Immediate repair or replacement and peace of mind when issues arise, with generally friendly and fast staff.
The bike is great when functioning, reflecting a strong core product.
The app is easy to use and generally guides users to the right actions.
Several users report excellent overall customer care.

Cons

Customer support is repeatedly hard to reach and unresponsive across phone, email, WhatsApp, and chat.
Cancellation and billing are problematic—difficult to cancel via the app, ongoing charges, and confusion around theft insurance and fees.
Service area limitations and availability issues—being outside service areas and long waits for repairs or returns.
Appointment availability is consistently poor—slots are full for weeks, causing downtime for faulty bikes.
Theft-related fees are high and not clearly disclosed; theft insurance is not consistently advertised or understood.

Recent reviews

I have been in Leiden from September till now with a Swapfiets bike. It gives me peace of mind for any issue I face and go to their shop, the repair or the replacement is immediate. The staff I dealt with is most of the time very nice and fast.