HAVEN - Preventative Security

I would describe the person I dealt with, but there are language restrictions here. Terrible.

I’ve been using Haven Lock for years, but ever since switching to my new iPhone 16 with iOS 18.5, I haven’t been able to connect to the lock via Bluetooth — the app simply won’t detect it. I’ve followed every troubleshooting step: reset the lock, reset network settings on my phone, reinstalled the app, and even tried a full factory reset. Nothing works. What’s even more frustrating is the lack of support. I contacted Haven Lock twice through their website using the support form, and never received any reply. No confirmation email, no follow-up, no solution. When your front door security relies on a smart lock, this level of customer service is not acceptable. This feels like a serious compatibility issue with iOS 18.5, but without any acknowledgment from Haven, I’m left in the dark. I hope they fix this fast — and start responding to customers who are locked out of their own homes, quite literally!