Bikeep

You cannot unlock your bikes and nobody answers the support phone number or responds.

Just use a bike lock. 12/23/2025: the Bikeep rack lost power and my bike was trapped. Support told me they were going to restart the rack and it would take 10 minutes and to call back if it was not online. Still stuck for over an hour and support was not answering my calls. Their chat support could not get in contact with any local partners because “people in holiday spirit.” Typical tech company where they identify a nonissue and overcomplicate a solution.

I seriously regret giving this app my phone number (necessary to get it to do anything at all). After reluctantly providing my phone number, the app it went through several intro screens, but the text on the screens was so off center that only a few letters of each line of text was visible. I have no idea what it was trying to tell me in the half dozen or so screens. When I get in it has a banner that refuses to go away and covers the top line of text that I haven't allowed to track my location. I can browse the map just fine without constantly giving bikeep my geo location so they can sell it, but there's no way to get rid of the message or see what it says underneath it. It looks like it will allow me to reserve a locker or rack, but when I go into that function it shows me what is clearly supposed to be a tutorial, with a message above it that allows me to turn the tutorial off, but the part of the window that's supposed to show the instructions is completely blank. Seriously, these glaring problems could not possibly have made past even the most basic test. I guess bikeep doesn't bother with such frivolous efforts as checking to see if the software works before releasing it to the App Store. ================================ Update based on developer feedback: How can you possibly say that your software doesn't meet your standards? Your company released the software in a completely nonfunctional condition. One that any testing whatsoever would have caught. Whose standard did that meet if it wasn't yours?