Reviews of Xthings Home(formerly U home)

By: XTHINGS INDUSTRY LLC App

List of user reviews and ratings for Xthings Home(formerly U home)

Total ratings

4.60 (Rating count: 7,902)

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Review summary

Reviews are mixed. Many users praise Xthings Home for enabling remote phone control, easy installation, and handy auto-unlock features, with positive remarks like 'works great', 'simple controls', and 'peace of mind'. However, a large portion report persistent app instability and slow performance, frequent crashes, and features not saving. Notifications often stop working, and some users cannot connect to their Ultraloq locks or manage access after updates. Accessibility and platform issues are noted (Apple Watch integration underperforms, VoiceOver problems). Customer support also receives criticism. Overall, the hardware is solid and convenient when the app works, but reliability issues dominate sentiment.

Pros

Remote phone control of locks is reliable when functioning.
Hardware is solid and easy to install.
The app provides simple controls and useful options.
Auto-unlock/zone-based unlocking is a standout feature.
Overall convenience and peace of mind when the app is working.

Cons

App is buggy and slow to load, with features not saving or crashing.
Notifications stop working or are unreliable.
Locks fail to connect to the app or respond to control; access management is broken.
Updates can introduce problems (connectivity/cameras) and customer support is slow/unresponsive.
Accessibility and platform integration issues (Watch app unreliable; VoiceOver problems).

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User Reviews

Recent rating average: 3.50

All time rating average: 4.60

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33% (29)

Date	Author	Comment
2026-08-16	ML*****	Works great so far!
Works great so far!
2026-08-14	Co*****	App overall works pretty well and is easy to use but the Auto Unlock feature doesn’t work for me. The home and away modes don’t activate correctly and doesn’t work correctly most of the time.
App overall works pretty well and is easy to use but the Auto Unlock feature doesn’t work for me. The home and away modes don’t activate correctly and doesn’t work correctly most of the time.
2026-08-11	Je*****	Pretty great stuff
Pretty great stuff
2026-08-05	Wi*****	Don’t use the app that much as the lock just works good. When I go to use the app though I can never find it because I Can never remember the name of the app as the name has no relation that I can think of to the brand of the lock, Ultraloq.
Don’t use the app that much as the lock just works good. When I go to use the app though I can never find it because I Can never remember the name of the app as the name has no relation that I can think of to the brand of the lock, Ultraloq.
2026-08-04	Ho*****	I love the system it’s so practical and functional
I love the system it’s so practical and functional
2026-08-01	be*****	Happy about it
Happy about it
2026-07-29	11*****	Great app
Great app
2026-07-29	To*****	This is my first app review though I’ve had an iPhone for a long long time. The app for the lock just does not work well. It keeps disconnecting. There is no scheduling feature (eg you cannot automatically lock the door at midnight as a piece of mind). You will waste a lot of your time with the app, the locks, the bridges. The Alexa skill is totally unreliable. Just look online at users’ forums. A malfunctioning app means your house is left unlocked when you thought it was locked.
This is my first app review though I’ve had an iPhone for a long long time. The app for the lock just does not work well. It keeps disconnecting. There is no scheduling feature (eg you cannot automatically lock the door at midnight as a piece of mind). You will waste a lot of your time with the app, the locks, the bridges. The Alexa skill is totally unreliable. Just look online at users’ forums. A malfunctioning app means your house is left unlocked when you thought it was locked.
2026-07-26	Le*****	Auto unlock worked flawlessly until the latest update/firmware update… now I can't get it to work at all… I disabled it deleted the app reinstalled it and now I can't get it to connect to set up the auto unlocked says the connection failed also deleted the lock from my app and now I can't re-add it.. factory reset to no avail.. this is getting worse by the moment HELP
Auto unlock worked flawlessly until the latest update/firmware update… now I can't get it to work at all… I disabled it deleted the app reinstalled it and now I can't get it to connect to set up the auto unlocked says the connection failed also deleted the lock from my app and now I can't re-add it.. factory reset to no avail.. this is getting worse by the moment HELP
2026-07-25	jf*****	Won’t give me a verification code to my phone so I can start mine up
Won’t give me a verification code to my phone so I can start mine up