Reviews of Heartland Credit Union (WI)

By: Heartland CU WI App

List of user reviews and ratings for Heartland Credit Union (WI)

Total ratings

4.80 (Rating count: 3,259)

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Review summary

Reviewers consistently praise the staff, community feel, and ease of use of the Heartland Credit Union app, highlighting its robust mobile capabilities. The most frequently noted downside is login/sign-in problems, including repeated logouts, mentioned by multiple users.

Pros

Exceptional staff and customer service that feel genuinely caring.
Strong sense of community and being treated like family.
Easy-to-use, robust mobile app for managing money anytime, anywhere.
App has shown ongoing improvements in performance and features.

Cons

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User Reviews

Recent rating average: 3.90

All time rating average: 4.80

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13% (2)

Date	Author	Comment
2026-01-16	Dj*****	The people here are awesome. I would recommend this Credit Union if you want a bank that cares about their customers
The people here are awesome. I would recommend this Credit Union if you want a bank that cares about their customers
2025-01-31	Ra*****	The staff are always amazing and helpful.
The staff are always amazing and helpful.
2024-06-26	De*****	Every question problem I have had was handled with speed and professionalism
Every question problem I have had was handled with speed and professionalism
2024-06-25	JB*****	This app is robust! I can do everything I need to, simply and quickly. If you haven’t downloaded this app yet, get it. If you’re not a member yet, become one. You won’t regret it!
This app is robust! I can do everything I need to, simply and quickly. If you haven’t downloaded this app yet, get it. If you’re not a member yet, become one. You won’t regret it!
2024-06-03	Go*****	Keeps logging me out for no reason. Everything was better when it was DCCU
Keeps logging me out for no reason. Everything was better when it was DCCU
2023-11-16	AH*****	I love my credit union! Great people. Great service. I love that I can manage my money wherever I am.
I love my credit union! Great people. Great service. I love that I can manage my money wherever I am.
2023-08-21	Ar*****	The new app looks nicer but the menus are significantly more difficult to navigate than the other 4 banking apps that I have. The screen flow is very clunky and isn’t organized in a very intuitive way. Secure messaging sticks out as especially clunky and it defaults to the oldest message instead of the most recent so you have to swipe several times to see the most recent response. Zelle is also not available like it is for my other 3 banks (including another local credit union) which feels like a pretty big missing feature. Giving 2 stars because this is significantly behind other banking apps but it seems like they are making an effort to catch up and be on par with what other banks offer in mobile and online.
The new app looks nicer but the menus are significantly more difficult to navigate than the other 4 banking apps that I have. The screen flow is very clunky and isn’t organized in a very intuitive way. Secure messaging sticks out as especially clunky and it defaults to the oldest message instead of the most recent so you have to swipe several times to see the most recent response. Zelle is also not available like it is for my other 3 banks (including another local credit union) which feels like a pretty big missing feature. Giving 2 stars because this is significantly behind other banking apps but it seems like they are making an effort to catch up and be on par with what other banks offer in mobile and online.
2023-03-11	ch*****	I liveeee it
I liveeee it
2023-01-25	Sa*****	I’ve been with Dane county/Heartland over 9 years! And I’ve never had a problem! This place has help me when times has been hard! Thanks for being there when times were tough, and no one was there to lend a hand.
I’ve been with Dane county/Heartland over 9 years! And I’ve never had a problem! This place has help me when times has been hard! Thanks for being there when times were tough, and no one was there to lend a hand.
2022-10-25	sc*****	Been over a month and they still haven’t fixed Apple Pay. I need it. If you need it. I would wait to join until they fix the issue. Shouldn’t take this long
Been over a month and they still haven’t fixed Apple Pay. I need it. If you need it. I would wait to join until they fix the issue. Shouldn’t take this long