EVgo - Find a Fast EV Charger

The app doesn’t accurately show which machines are broken. The progress of the charge sometimes doesn’t show. The price doesn’t show most of the time. The app is pretty much useless if your navigation can find chargers. You can start the machine with your RFID card. Sometimes the app won’t let you order one or register your car. I registered my car on the app and after the update, it was removed. The app is useless. Customer service is useless except for remote resets when the machines aren’t working. But they will literally blame everything and tell you to go to another charger before they get the will to work and press the buttons. Every single time I try to use an EVgo charger, there’s always a problem. I have to call customer service and they have to reset the charger. The app should state clearly which machines are working or not, but they don’t. Customer service is horrendous. They ask first if there is $ in your account and then second, they say there is a problem with your car. They do this because they are too lazy to initiate a reset. But it’s 100% their machines every time. I don’t know who is training these people as I know they are overseas mostly in the Philippines, but they are extremely rude and lazy. After resetting the machine they always say this never happens. Every time. I always tell them THIS HAPPENS EVERY TIME I USE EVGO! They forget about call logs and call recording. The lack of accountability from this company is astounding. I have used several machines from Oakland to San Francisco, to Redwood City, it is always the same. I only used EVgo 4 times this month, and it’s a pain every time. I had to plug in to 3 machines just to finally find one that works. The app had them all marked as available and working. I never have this problem at Jolt, Charge Point, or any other charging station. EVgo also charges more than all of them. The only reason I use it at all is because there is one at the library. I would avoid EVgo if you are in a nice area. Seems like the only people raving about it have no options. EVgo charges me about $5 to charge my car while Charge Point is $2.77 and I have never had any problem with them, never had to call customer service, and their chargers work as soon as you plug it in. No delays like EVgo.

Took several trips for me to be able to set my auto charge because lack of knowledge from operator. These jobs should not be outsourced to someone in another country that has no knowledge of doing their job !