Toshiba AC NA

Use the Midea Air app instead. It works great. The Toshiba AC NA app, on the other hand, is one of the worst app experiences I have ever had. Beyond bad. I use the Midea app to control four Toshiba window AC units: three 8,000-BTU units and one 12,000-BTU unit. It works great on my iPhone, and I can monitor and control all four units remotely from anywhere using Wi-Fi or cellular service. My Toshiba AC units are installed in separate offices in my commercial office building. Before finding the Midea app, I tortured myself for a few hours with the dysfunctional, endless-loop setup process in the Toshiba AC NA app. Whoever developed that app should have been forced to use it. Instead, use the Midea Air app. I believe Midea also makes or supports the Toshiba app for these 2025 Toshiba units, but the Midea app is the one that actually worked for me. It connected easily and seamlessly to my local Wi-Fi network. With the Toshiba app, you’ll pull your hair out. It first tries to connect to its own temporary network, and then it is almost impossible to figure out how to switch it over to your actual local Wi-Fi network. I wasted about two hours on that before switching to the Midea app. I also tried the AtHome app because some online research suggested it works well. In my experience, it was also messy and confusing to set up. I wasted about an hour with that one too. The Midea app was simple. It connects easily, runs multiple units, and works great. One important setup note: you need to hold down the power button on the Toshiba unit for about 3–5 seconds to put it into pairing mode. Once I did that, the unit connected successfully to the Midea app on my iPhone. Yes, you can see each unit separately in the app. You can control all the functions and set up schedules for each one. One more note: don’t put these Toshiba units in Dry Mode unless you have a drain line connected. Dry Mode makes the unit act more like a dehumidifier. Use Cool Mode if you just want air conditioning. I used these AC units for the entire summer of 2025 in Cool Mode, and I never had water draining out of the back end, which I know others have reported. My guess is that some people may have had their unit set to Dry Mode, which would explain the extra water drainage. Also, remember that with these indoor portable/window-style units, you need to vent the hot exhaust air out a window. The vent tube kit is included. I really didn’t want to spend a half hour writing this review, but I’m doing it because I hope it saves other people from wasting hours on Toshiba’s horrible app. Use the Midea Air app instead. Good luck.

The app says that it needs to be able to ask for local device permissions on your phone yet does not ask for those permissions so the device can never connect to the Wi-Fi to finish pairing.

App does not show up in “local network” so i cannot grant it access to the internet. i can connect to my AC wifi, but after that i cannot connect to my home wifi, Seems that the app is now non-functioning, or at least with my ac which worked successfully for years. Also the app’s “submit feedback” data cannot send either so you cant even use the app to let them know its not working