Reviews of CoolCloud HVAC

By: Goodman Manufacturing Company, L.P.

List of user reviews and ratings for CoolCloud HVAC

Total ratings

2.00 (Rating count: 71)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Apple App Store

View and respond to reviews directly on the store page.

Visit

Review summary

User reviews repeatedly report that CoolCloud HVAC often fails to connect or stay connected to air handlers, with frequent sync errors. Login/registration issues, password problems, and codes not being sent prevent access for many users. The app also crashes or freezes on iOS, especially during updates, and firmware updates frequently fail. Support is often unresponsive. On the positive side, some users praise the clean, intuitive UI and say it can modify furnace settings when a connection is established, and a few report it works on Apple devices for basic control. Overall, reliability and support are the main concerns.

Pros

Clean, user-friendly interface.
When it connects, easy to modify furnace settings from iPhone.
Some users report it works on Apple devices.
Provides direct configuration options for supported units.

Cons

Cannot reliably connect or stay connected to HVAC units; frequent syncing failures.
Login/registration problems, including codes not being sent and password issues.
Crashes or freezes on iOS, especially during furnace updates.
Firmware/app updates often fail to install or crash the app.
Poor or slow customer support response.

Upgrade to see all 71 reviews

User Reviews

Recent rating average: 1.40

All time rating average: 2.00

Upgrade to see all 71 reviews

34% (24)

Date	Author	Comment
2026-01-19	Ro*****	Didn’t work
Didn’t work
2025-06-14	fr*****	Download the app turn your Bluetooth on enter the code. no dip switches you don’t even have to open the cabinet. What more could you ask for? I have an apple phone and it works perfectly. You have to stand in front of the air handler though or it won’t work.Its purposely designed that way, so the signal would not leave the home. Keeping it secure.
Download the app turn your Bluetooth on enter the code. no dip switches you don’t even have to open the cabinet. What more could you ask for? I have an apple phone and it works perfectly. You have to stand in front of the air handler though or it won’t work.Its purposely designed that way, so the signal would not leave the home. Keeping it secure.
2023-07-25	….*****	Terrible never works. Coworkers have issues with theirs as well.
Terrible never works. Coworkers have issues with theirs as well.