Reviews of Southwest Financial

By: Southwest Financial Federal Credit Union App

List of user reviews and ratings for Southwest Financial

Total ratings

4.90 (Rating count: 987)

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Review summary

Users praise Southwest Financial's app for convenience, a broad feature set, and a user-friendly design that makes banking easy from anywhere. They consistently highlight responsive, personalized customer service and a long-standing, trusted relationship with the credit union. Positive notes include easy e-banking and favorable updates to the app's layout. The main drawback mentioned across multiple reviews is reliability issues with the app, including login errors and occasional difficulty opening or accessing accounts.

Pros

Convenience and ease of use of the mobile app
Rich feature set and thoughtful design
Excellent customer service and friendly staff
Trusted, long-term relationship with SWF and positive overall banking experience

Cons

App reliability issues: recurring login problems, timeouts, and occasional inability to open the app

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User Reviews

Recent rating average: 4.80

All time rating average: 4.90

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5% (1)

Date	Author	Comment
2026-01-11	Ka*****	I like the app it is very convenient. I am not always able to go to the branch. So the app is my only option at the moment.
I like the app it is very convenient. I am not always able to go to the branch. So the app is my only option at the moment.
2025-08-13	In*****	Lots of features and well thought out.
Lots of features and well thought out.
2025-07-12	Xg*****	Best App Ever!
Best App Ever!
2025-06-05	jg*****	Excellent customer service that is very catered to their customers. When everyone else has passed me up, this bank was there for me.
Excellent customer service that is very catered to their customers. When everyone else has passed me up, this bank was there for me.
2025-03-05	Ms*****	I have not been able to use Zelle since it became integrated in the app! I used to use the Zelle app but they now want me to go through my bank and it won’t work. I can’t send or receive. It’s been months!
I have not been able to use Zelle since it became integrated in the app! I used to use the Zelle app but they now want me to go through my bank and it won’t work. I can’t send or receive. It’s been months!
2025-02-03	Mi*****	The people are amazing and their app is so easy to use. I love this bank!
The people are amazing and their app is so easy to use. I love this bank!
2024-11-13	Wr*****	I am very young, and I’ve been with SWF for a few years now through my old job at kroger. I am not very experienced with other banks other than the services and availability to get support. This union absolutely never fails to impress me; I rarely have to wait long in order to get in touch. Whenever there is a waitlist, they ALWAYS call me back, and more than once if I do miss a call. They are so interpersonal and from my experience, friendly. I love this union and I am not planning switching anytime. They are wonderful and cooperative. 5/5 stars.
I am very young, and I’ve been with SWF for a few years now through my old job at kroger. I am not very experienced with other banks other than the services and availability to get support. This union absolutely never fails to impress me; I rarely have to wait long in order to get in touch. Whenever there is a waitlist, they ALWAYS call me back, and more than once if I do miss a call. They are so interpersonal and from my experience, friendly. I love this union and I am not planning switching anytime. They are wonderful and cooperative. 5/5 stars.
2024-04-22	St*****	I have been with SWF for 26 years. Have purchased all vehicles thru them. Process is very easy and smooth. Have credit card with them and have made getting loans easy. Best banking experience!
I have been with SWF for 26 years. Have purchased all vehicles thru them. Process is very easy and smooth. Have credit card with them and have made getting loans easy. Best banking experience!
2024-03-11	ko*****	I have been a member for over ten years now and have never had a single issue. Very friendly staff and overall great.
I have been a member for over ten years now and have never had a single issue. Very friendly staff and overall great.
2024-02-07	Pi*****	New update to app is well laid out and easy to find what you’re looking for
New update to app is well laid out and easy to find what you’re looking for