SmartHQ Service

SmartHQ Service A Tool for GE Appliance Service Technicians

Gone are the days when technicians had to use screwdrivers and wrenches to partially disassemble an appliance just to verify that a specific component was functional. For a nominal monthly subscription, technicians can efficiently and effectively address issues using advanced digital methods, resulting in a happy GE appliance owner. SmartHQ Service is the best digital diagnostics tool in the industry! For any inquiries or questions, please reach out to smarthqpro.support@geappliances.com.

SmartHQ Service Features

• Software Update Ensures the software running on the appliance is up to date, improving the lifetime ownership experience for the consumer.

• Data Logger Comprehensive view of recorded diagnostics data of the connected appliance.

• Document Search User-friendly "Google-like" search of the GEA service document database.

• OneParts Search Offers an exploded view of drawings of sub-systems of GE appliances.

• Parts Purchase Designed to simplify the search and ordering of genuine GE parts.

• Service Website Direct access to the GEA service website, without additional login.

• Product Overview Offers a high-level consumer-oriented overview of the applicable GE appliance.

• Fault Codes and Alerts The GE appliances perform self-diagnostics and provides resulting data to the technician. Allows technician to understand performance issues occurring within the appliance.

• Component Control Gives the technician the ability to turn all components such as valves, fans or compressors ON and OFF to test their functionality.

• SharedData Service technicians can share diagnostics data extracted from the appliances with a Master Technician or a GE Technical Assistance Group (TAG) technician.

• Appliance Service History Comprehensive access to historical service data of previously repaired appliances.

For any inquiries or questions, please reach out to smarthqpro.support@geappliances.com.