GBGO firstconnect

At first I was relieved that there was an app available to use for claim management. I am beyond disappointed. I can’t even measure the disappointment. The app developers are obviously not aware of how GBS needs it clients to use the app. That first call really unnerved me! I have been on light duty from work for 6 weeks now and still cannot login to the app. I have contacted support 6 times have been given vague answers like “glitches” and “server problems”. That’s when I even get an answer. I was even given instructions for an app that’s not even available through GBS on a 4th attempt to get help! I tried to use the email support for login, but it will not work because, guess what, I am not logged in! I have sent screenshots, my claim supervisor has called and the last time I actually talked to a human in support, I was treated very disrespectfully and was told I am accessing the wrong app. I sent a screenshot to a specific email given to me by the developer and the support tech didn’t recognize their own app! By law in my state, I am REQUIRED to report certain information and I am told by GBS I have to use the app. I am stuck as I am constantly playing phone tag and spinning on the email merry-go-round. I am concerned that my claim will be terminated because I cannot process information. I have received better tech support for other tech issues from high school kids and I wish I could one of them for help I’m so frustrated.