my Excitel

Name: my Excitel
Rating: 4.7 (52 reviews)
Author: Excitel

By: Excitel App

Productivity

Overview

Version:

3.28.0

Last updated: 2026-08-26

Ranking

#171,548 ▼ 106

Overall

Features & Capabilities

my Excitel helps Excitel customers manage their internet account and save time. View your current plan and connection expiration date, make online payments, and update your contact information or self-care password.

The app also provides basic connectivity troubleshooting, including global issue updates, last attempt failure details, and MAC reset options. Customers can request payment pickup with one tap or create a support case to report connectivity and other issues.

User Growth & Download Statistics

App Payments Communication Task Management

By:

Excitel

Rating:

4.70

(52)

Version:

3.28.0 Last updated: 2026-08-26

Version code:

889983927

Creation date:

2017-02-28

Compatible devices:

Size:

97.11MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-09-17

Compare stats and ranking:

Ranking

# 171,548 ▼ 106

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Excitel

Apple Apps Store

https://apps.apple.com/us/app/my-excitel/id1209076764

Website:

http://www.excitel.com

User Reviews

Reviews show a mixed-to-negative sentiment. Some users praise app-based billing/ticketing and no-data-cap pricing, but the majority report problems with ineffective ticket handling, unresponsive support, and speeds that fail to meet advertised promises, with frequent disconnects. A few users mention app UX issues but overall reliability concerns dominate.

Pros

App supports bill payment, ticket submission, and live chat with support.
No data cap / unthrottled speeds as claimed by some users.
Affordable pricing for a high‑speed fiber plan.
Long‑term usage with generally positive remarks by some users (years without complaints).

Cons

Ticketing system is ineffective: tickets are not addressed promptly or resolved.
Customer service is often unresponsive or rude, with calls going unanswered or ignored.
Speeds do not meet advertised performance and connectivity is frequently unstable.