my Excitel

Name: my Excitel
Rating: 4.7 (48 reviews)
Author: Excitel

By: Excitel App

Productivity

Overview

Version:

3.26.0

Last updated: 2026-07-09

Ranking

#198,982 ▼ 1,442

Overall

Features & Capabilities

Save yourself time with "my Excitel" app through changing your details, online payment, requesting payment collection, basic troubleshooting and escalating on connectivity issue.

Billing

View your plan
View your Internet connection expiration date
Pay your plan online

Manage Your Account Information

View Account information
Change your self-care password
Edit your contact phone number and e-mail address

Troubleshooting

See global issues, affecting wider area
View your "Last Attempt Failure Detail"
"Reset MAC" of your Internet connection

Appointments

"Request Payment Pickup" through single button

Create Case with issue report

User Growth & Download Statistics

App

By:

Excitel

Rating:

4.70

(48)

Version:

3.26.0 Last updated: 2026-07-09

Version code:

887996213

Creation date:

2017-02-28

Compatible devices:

Size:

97.52MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-07-16

Compare stats and ranking:

Ranking

# 198,982 ▼ 1,442

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Excitel

Apple Apps Store

https://apps.apple.com/us/app/my-excitel/id1209076764

Website:

http://www.excitel.com

User Reviews

Reviews show a mixed-to-negative sentiment. Some users praise app-based billing/ticketing and no-data-cap pricing, but the majority report problems with ineffective ticket handling, unresponsive support, and speeds that fail to meet advertised promises, with frequent disconnects. A few users mention app UX issues but overall reliability concerns dominate.

Pros

App supports bill payment, ticket submission, and live chat with support.
No data cap / unthrottled speeds as claimed by some users.
Affordable pricing for a high‑speed fiber plan.
Long‑term usage with generally positive remarks by some users (years without complaints).

Cons

Ticketing system is ineffective: tickets are not addressed promptly or resolved.
Customer service is often unresponsive or rude, with calls going unanswered or ignored.
Speeds do not meet advertised performance and connectivity is frequently unstable.