Reviews of Breeze for Patients

By: CareCloud Corp. App

List of user reviews and ratings for Breeze for Patients

Total ratings

4.70 (Rating count: 17,609)

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Review summary

User reviews for Breeze for Patients on iOS show frequent reliability problems: login/access failures, persistent 'app not up to date' prompts with no usable update, and payment processing issues (including Apple Pay). Health data often fails to load or synchronize, and users report unresponsive or slow support with unresolved tickets. Some users value online appointment management and MFA support, but the recurring outages and usability problems dominate the overall experience.

Pros

Online appointment management and bill payment features are available in the Breeze app.
Two-factor authentication (MFA) is supported as a login option.

Cons

Frequent login/access errors and backend issues that block access for Breeze users.
App repeatedly prompts that it is not up to date, with no clear or available updates in the App Store.
Payments and Apple Pay often fail or are delayed, preventing copays or bills from being processed.
Medical data and test results are missing or not loaded consistently in the app.
Customer support and issue resolution are slow or unresponsive (tickets remain open for months).

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User Reviews

Recent rating average: 1.50

All time rating average: 4.70

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67% (38)

Date	Author	Comment
2026-07-05	am*****	My current employer used to have this EMR/EHR and all of us employees signed up to see what pts had to go through. The app never worked. And good luck getting a customer service representative to actually help fix the problem. Now my current specialist uses this system. And I already know the headache I’m about to endure. But I gave it a shot and tried to login with no success. I had a customer service representative contact me about the portal and told me there is nothing they can do cause I had a previous account. That was in March/April 2026; I got an email last week June 2026 that my case was closed and the error was fixed. Tried again to login NO success. I will just have the specialist fax all my records to my current PCP.
My current employer used to have this EMR/EHR and all of us employees signed up to see what pts had to go through. The app never worked. And good luck getting a customer service representative to actually help fix the problem. Now my current specialist uses this system. And I already know the headache I’m about to endure. But I gave it a shot and tried to login with no success. I had a customer service representative contact me about the portal and told me there is nothing they can do cause I had a previous account. That was in March/April 2026; I got an email last week June 2026 that my case was closed and the error was fixed. Tried again to login NO success. I will just have the specialist fax all my records to my current PCP.
2026-06-29	Br*****	Will not be participating in the use of this app. Mandatory two step verification is so time consuming. You already sell my data, why do I need two passwords
Will not be participating in the use of this app. Mandatory two step verification is so time consuming. You already sell my data, why do I need two passwords
2026-06-12	Je*****	I wanted to leave a brief message for Dr Salah but there’s no when to leave on, even for the pa.
I wanted to leave a brief message for Dr Salah but there’s no when to leave on, even for the pa.
2026-06-11	OG*****	Even though I have updated the application and reset my phone several times on June 11,, 2026, , it still says your app is not up to date and some other stuff…
Even though I have updated the application and reset my phone several times on June 11,, 2026, , it still says your app is not up to date and some other stuff…
2026-05-28	I *****	The app does not provide an easy way to send and receive messages to your care provider. All of your competitors offer this capability. Will be encouraging my care provider to change their service.
The app does not provide an easy way to send and receive messages to your care provider. All of your competitors offer this capability. Will be encouraging my care provider to change their service.
2026-05-21	Cr*****	Can’t find anything on here no results nothing
Can’t find anything on here no results nothing
2026-05-17	Do*****	Constantly times out. Another pointless medical app.
Constantly times out. Another pointless medical app.
2026-01-23	As*****	I’ve been on the phone trying to get my login to work all week, but I keep getting an error that I am not a Breeze user. My doctor cannot send me a new invite link because apparently I am already a Breeze user. The backend is broken and no matter how many times I’ve contacted for help and opened tickets, nothing gets resolved. I will have to go to another doctor. By the way, the online login doesn’t work for me either. And it’s not a question of what device or browser I’ve used. FIX THIS! You’re dealing with peoples HEALTH. It’s kind of important.
I’ve been on the phone trying to get my login to work all week, but I keep getting an error that I am not a Breeze user. My doctor cannot send me a new invite link because apparently I am already a Breeze user. The backend is broken and no matter how many times I’ve contacted for help and opened tickets, nothing gets resolved. I will have to go to another doctor. By the way, the online login doesn’t work for me either. And it’s not a question of what device or browser I’ve used. FIX THIS! You’re dealing with peoples HEALTH. It’s kind of important.
2025-11-11	FF*****	When I log on to my Breeze account, it states I need to update the App. When I go to the App Store, it just gives the “Open” option. How does one update the App?
When I log on to my Breeze account, it states I need to update the App. When I go to the App Store, it just gives the “Open” option. How does one update the App?
2025-11-03	Ve*****	I cannot say enough good things about my primary care team. Everyone that I have ever interacted in this office has been beyond professional, kind, courteous, patient, and make sure that I leave the clinic feeling better than I did when I walked in.
I cannot say enough good things about my primary care team. Everyone that I have ever interacted in this office has been beyond professional, kind, courteous, patient, and make sure that I leave the clinic feeling better than I did when I walked in.