Incident IQ

Name: Incident IQ
Rating: 1.8 (87 reviews)
Author: Incident IQ, LLC

By: Incident IQ, LLC

Education

Features & Capabilities

Incident IQ Mobile enables teachers and building staff to submit help requests in seconds from a mobile device, while support teams log progress on work orders and post updates. It also supports scanning asset tags with the device camera for fast asset tracking and updates.

As a workflow management platform for K-12 districts, Incident IQ unifies IT, facilities, HR, and event management on a single platform. Its Rapid Scan feature lets IT teams check assets in and out by scanning devices. Note: An Incident IQ account is required to use the app.

User Growth & Download Statistics

App Education Task Management

By:

Incident IQ, LLC

Rating:

1.80

(87)

Version:

3.9.8 Last updated: 2025-08-21

Version code:

877429413

Creation date:

2017-06-03

Compatible devices:

Size:

164.98MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-07-01

Compare stats and ranking:

Ranking

# 229,398 ▲ 289

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Incident IQ, LLC

Apple Apps Store

https://apps.apple.com/us/app/incident-iq/id1191272202

Website:

https://www.incidentiq.com

User Reviews

The iOS app for Incident IQ is consistently criticized for instability and poor performance. Recurrent issues include crashes/on-load failures, the need to uninstall/reinstall, and updates that break the app. Users also report limited mobile functionality versus the web, login/navigation problems, and general responsiveness issues, with some iOS-version compatibility concerns. Overall, reliability and feature parity are the primary pain points.

Pros

Cons

App frequently crashes or won’t launch, getting stuck on the loading screen.
Requires uninstalling and reinstalling; updates often break the app or reset state.
Limited functionality compared to the web version; core tasks like assigning, commenting, or resolving tickets are hard or unavailable.
Compatibility/updates issues with iOS versions; the app downloads its own internal update and can fail after iOS updates, leading to a white screen or launch failure.
Navigation and responsiveness problems (delays, not responding, sign-out loops, or unstable data visibility).

Recent reviews

Has extremely limited features compared to the web version. When requesting features to be added to the app I am told just to use the web version on my phone by tech support and dev team. Half the time I open the app it says that there is a critical update that needs to be installed, I click okay, it says I’m actually up to date and then goes back to the need an update page for a never ending loop (been going on for years). The only fix I have found when it does this is to reinstall the app entirely. If you want a helpdesk with a good app I would recommend fresh service or fresh desk

by Pg*****, 2026-06-17

Not sure what is up with this company. Maybe it went bad when PE took over. The app doesn’t work. Hard to believe that a company would allow itself to publish an app in with a one star rating.