Torrid

First off - what happened to your real life models? Wish you made longer tees Make tees with graphic design on back of shirt Not the quality you used to have Need more baggy tees Make the nylon lined sweater pants- no wide leg

I was excited to fill my cart and sign up for the card to get the 25% off they were advertising. Got approved and went straight on through to pay for my items and use my discount. When I went to pay, it was asking for a card number. Hmm, it said right above my cart that I was approved and could use my card and discount now. I checked my email, maybe there was something there. Nope, not even an approval letter. So I opened a chat to talk with someone who could help me. I explained the situation and with no other questions asked was told “I understand why you’d want to use your card right away, but if you close or refresh the page the offer is gone”. Ok, well that shouldn’t be an issue because I didn’t do either of those things. Basically after that I was just told the same thing over and over. Another company is in charge of the cards and there was nothing they could do. “Wish I could” she says. The more I think about it, the more I realize that this is probably a script they use all day everyday, and it makes me wonder if anyone ever gets that discount. I went back to my cart just to take a look and noticed that on the payment page and when you’re in your cart, the pages refresh every few minutes ON ITS OWN! Not only does this knock you out of any attempts to use that offer, it also removes any coupon codes you’ve entered into your cart. Pretty dirty practices if you value your customers at all if you ask me. I certainly won’t be keeping an account open after this. I also notice than any percent off offer you put in knocks off any discounts that are being offered automatically. So I wouldn’t be surprised if that 25% off had been useless anyway. If this sort of thing keeps going, I don’t see a very bright future for this company a lot of people have loved over the years. Sad sad day Torrid. Sad day….