Reviews of ProAct Rx

By: Proact, Inc. App

List of user reviews and ratings for ProAct Rx

Total ratings

1.20 (Rating count: 27)

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Review summary

User reviews consistently report that ProAct Rx is unreliable and frequently unusable on iOS. The most common issues are that the app won’t load or gets stuck on a loading screen, crashes or becomes very slow, and navigation errors impede basic tasks. Several reviewers note they cannot view costs, refills, or orders, and the app often returns errors when attempting to perform actions. Critics also describe the app as outdated and poorly maintained, with long gaps between updates and compatibility problems, leading to frustrated customer service experiences. Overall sentiment is very negative.

Pros

Cons

App frequently fails to load or opens to a blank screen.
When it does load, the app is slow, crashes, or hangs with errors.
Costs are shown but remaining refills or orders aren’t visible; cost/ordering features are unreliable.
Significant maintenance issues: outdated/abandoned app with long update gaps and compatibility problems.
Overall reliability is poor with repeated outages and navigation issues.

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User Reviews

Recent rating average: 1.00

All time rating average: 1.20

Upgrade to see all 21 reviews

95% (20)

Date	Author	Comment
2026-05-28	ML*****	They are probably the worst prescription insurance company we have ever dealt with. They have denied more medications than they have approved. My husband has been diabetic for 19 years, yet they continue denying the medications his doctor prescribes to help manage his condition. Ironically, they will approve his insulin — likely because it is the cheaper option — even though our out-of-pocket cost using their insurance is practically the same as using a GoodRx discount without insurance at all. Every other diabetes medication has been denied. The explanation we were given was that their “licensed physician” reviewed the information submitted by his treating physician and determined that he “does not have diabetes.” Yet somehow they still approve insulin. That makes absolutely no sense. It feels very clear that the denials are based on cost, not medical necessity. Over the last four months, his health has noticeably declined because he has not been able to access the medications his physician believes he needs. Diabetes runs heavily in his family, and he has already lost four family members to complications related to this disease. He takes his health seriously and actively tries to manage his condition, but the insurance company continues to stand in the way of the care he needs. They have also denied all of my more expensive medications that I have successfully taken for years. The entire experience has been terrible — frustrating customer service, underqualified representatives, little to no communication, and extremely long turnaround times. To put it into perspective, when I called regarding my own medication, I was told they needed a prior authorization from my healthcare provider. However, they specifically instructed me to tell my provider to submit it through their online portal because they were “at least 45 days behind” on reviewing faxed prior authorizations, while portal submissions could still take up to two weeks. People depend on these medications. For many individuals, access to treatment is literally life or death. Experiences like this make it feel like patient health is secondary to reducing costs, and that is deeply concerning.
They are probably the worst prescription insurance company we have ever dealt with. They have denied more medications than they have approved. My husband has been diabetic for 19 years, yet they continue denying the medications his doctor prescribes to help manage his condition. Ironically, they will approve his insulin — likely because it is the cheaper option — even though our out-of-pocket cost using their insurance is practically the same as using a GoodRx discount without insurance at all. Every other diabetes medication has been denied. The explanation we were given was that their “licensed physician” reviewed the information submitted by his treating physician and determined that he “does not have diabetes.” Yet somehow they still approve insulin. That makes absolutely no sense. It feels very clear that the denials are based on cost, not medical necessity. Over the last four months, his health has noticeably declined because he has not been able to access the medications his physician believes he needs. Diabetes runs heavily in his family, and he has already lost four family members to complications related to this disease. He takes his health seriously and actively tries to manage his condition, but the insurance company continues to stand in the way of the care he needs. They have also denied all of my more expensive medications that I have successfully taken for years. The entire experience has been terrible — frustrating customer service, underqualified representatives, little to no communication, and extremely long turnaround times. To put it into perspective, when I called regarding my own medication, I was told they needed a prior authorization from my healthcare provider. However, they specifically instructed me to tell my provider to submit it through their online portal because they were “at least 45 days behind” on reviewing faxed prior authorizations, while portal submissions could still take up to two weeks. People depend on these medications. For many individuals, access to treatment is literally life or death. Experiences like this make it feel like patient health is secondary to reducing costs, and that is deeply concerning.
2026-04-01	ma*****	Continual spiraling, won’t load most of the time, if does load, links don’t work. Terrible app! Don’t expect it to make prescriptions easier.
Continual spiraling, won’t load most of the time, if does load, links don’t work. Terrible app! Don’t expect it to make prescriptions easier.
2026-03-17	Ro*****	The app never goes past the logo
The app never goes past the logo
2026-03-04	Sh*****	ProAct is the epitome of everything that is wrong with the insurance industry. Their negligence is going to get somebody killed if it hasn’t already. You could be next.
ProAct is the epitome of everything that is wrong with the insurance industry. Their negligence is going to get somebody killed if it hasn’t already. You could be next.
2026-03-02	po*****	9 out of 10 tries this app won’t even open. When it does open, it always hangs up on anything I try to do, so what’s the point? SHAME ON THE DEVELOPERS!!!
9 out of 10 tries this app won’t even open. When it does open, it always hangs up on anything I try to do, so what’s the point? SHAME ON THE DEVELOPERS!!!
2025-09-20	Ab*****	What a terrible app. It is so frustrating that I am forced to deal with this company for a few of my prescriptions. That app looks like it was tossed together in a week and then never tested. Half of the time trying to do anything will result in an error. When you place an order you have no way of knowing the cost. Try to look it up, you get an error. Just a terrible app and a terrible company that does not care about their customers.
What a terrible app. It is so frustrating that I am forced to deal with this company for a few of my prescriptions. That app looks like it was tossed together in a week and then never tested. Half of the time trying to do anything will result in an error. When you place an order you have no way of knowing the cost. Try to look it up, you get an error. Just a terrible app and a terrible company that does not care about their customers.
2025-02-05	GG*****	Everyone who has to use this mail order pharmacy must know by now that this app is unreliable. When I mention it to the customer service people on the phone, they are apologetic and already know that the app is not working (the web site is usually not working too, if I have had to call). After three years using the app, I think it has gotten worse. Since I am forced to use this pharmacy by my employer, or pay retail for my medicine, there is no motivation to have an app that works and makes the customer glad they have it. Three thumbs down.
Everyone who has to use this mail order pharmacy must know by now that this app is unreliable. When I mention it to the customer service people on the phone, they are apologetic and already know that the app is not working (the web site is usually not working too, if I have had to call). After three years using the app, I think it has gotten worse. Since I am forced to use this pharmacy by my employer, or pay retail for my medicine, there is no motivation to have an app that works and makes the customer glad they have it. Three thumbs down.
2025-02-03	Pr*****	Looks hideous. No Face ID. Stuck on loading screen now.
Looks hideous. No Face ID. Stuck on loading screen now.
2024-07-02	Mi*****	Wouldn’t recommend even installing this app because ProAct gave up on it 2 years ago.
Wouldn’t recommend even installing this app because ProAct gave up on it 2 years ago.
2023-09-02	A1*****	Can not even access the dashboard!
Can not even access the dashboard!