Features & Capabilities

RouteThis Helps runs a variety of network tests and diagnostics to identify problems affecting smart home devices and internet connectivity.

The diagnostic results are shared with technical support to help resolve issues quickly, so you can enjoy the best possible experience with your home internet and smart devices.

User Growth & Download Statistics

By:
RouteThis Inc
Rating:
2.00
(198)
Version:
26.13.0 Last updated: 2026-04-29
Version code:
884779000
Creation date:
2016-11-11
Compatible devices:
Size:
50.32MB
URLs:
Privacy policy
Full description:
See detailed description
Source:
Apple Apps Store
Data ingested on:
2026-06-07
Compare stats and ranking:

Ranking

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.
Developed by:
RouteThis Inc
Apple Apps Store
https://apps.apple.com/us/app/routethis-helps/id1173976362

User Reviews

Overall, RouteThis Helps is a mixed bag. Many reviews praise its diagnostic capabilities, noting that it can surface network issues affecting devices and offer fixes, sometimes helping users pinpoint root causes like a faulty router or device. However, reliability varies: users report frequent failures, missing or unusable input fields, and links that don’t load. A recurring frustration is the required four-digit code that users often never receive. Privacy concerns and occasional misdiagnoses also appear in multiple reviews, coloring the app’s usefulness with caution.
Pros
  • Provides detailed network and device diagnostics that help identify the root cause of issues.
  • Offers actionable recommendations to fix detected problems.
  • Useful for support, since it surfaces network data that agents can use.
  • Often easy to use with clear directions for some users.
Cons
  • App is frequently unreliable or non-functional; users report it not working properly.
  • Requires a four-digit access code that many users never receive.
  • Often returns vague results with no actionable details or links to follow up.
  • Raises privacy concerns by collecting location data and network details, sometimes via clipboard.
  • Can misdiagnose issues or provide incorrect results for certain devices.
Recent reviews
Owlet Dream sock wouldn’t connect to my home WiFi. They apparently partnered with this app as their official partnered support app. When I click the owlet provided link, I am supposed to be able to enter “OWLT” to get a specific diagnostic for why it won’t work. This page will not open, I cannot input anywhere that I am trying to connect an Owlet device. I can only perform a general scan of my WiFi to see if it is working. Which it, of course, is working fine.
by ro*****, 2026-04-19

Not sure what’s going on. I followed the instructions and it kept repeating and repeating. It would be nice if I knew what to do next.
by Ro*****, 2025-09-10

Just unacceptable! It doesn't work properly.
by ar*****, 2025-02-27
View all user reviews ›

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