Sterling Administration Mobile

Name: Sterling Administration Mobile
Rating: 1.5 (15 reviews)
Author: SterlingAdministration

By: SterlingAdministration App

Business

Overview

Version:

2.0.12

Last updated: 2024-07-10

Ranking

#540,671 ▼ 7,307

Overall

Features & Capabilities

Sterling Administration Mobile provides smartphone and tablet access to registered account holders of Sterling Administration (who have registered online through SterlingAdministration website) With the app, account holders can check balances, submit claims, and obtain other important account and contact information.

User Growth & Download Statistics

App

By:

SterlingAdministration

Rating:

1.50

(15)

Version:

2.0.12 Last updated: 2024-07-10

Version code:

867359780

Creation date:

2016-11-18

Compatible devices:

Size:

26.71MB

URLs:

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-07-18

Compare stats and ranking:

Ranking

# 540,671 ▼ 7,307

For Developers

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Contact the developer

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Developed by:

SterlingAdministration

Apple Apps Store

https://apps.apple.com/us/app/sterling-administration-mobile/id1173779894

User Reviews

User reviews consistently report a broken Sterling Administration Mobile app: frequent login problems, stability and UI issues, and poor customer service. The claims/receipts workflow is criticized for being onerous and opaque, with receipts sometimes unreadable or required when no provider name is attached. Users also note inaccurate or inaccessible balance and transaction information, and a general lack of platform compatibility and responsive updates.

Pros

Cons

Ongoing login/authentication problems across iOS and Android; the password field is often obscured by the keyboard and screens don't fit, causing repeated login failures
App stability and UI are poor: frequent crashes, white screens, slow performance, and reliance on a poor mobile web-view layout
Customer service is frequently unresponsive or has long hold times with slow or unhelpful resolution
Claims process is broken: substantiation requests and receipts required for charges, missing provider information on claims, and HSA/benefits workflow issues
Balances and transaction history are unreliable or not up-to-date, and mobile formatting makes it hard to view details

Recent reviews

Really concerned with my pii being with this company. The app is unusable, they froze my account claiming charges were unsubstantiated. When I went to log in my account was locked, tried to call customer service, no one answers, left multiple voicemails over a week, FINALLY got a call back got into the account. Website crashes on chrome mobile browser. Tried the app, finally could see the claims, yet no provider information is attached to the claims. They require receipts to be submitted for claims that have no name attached. Only way to verify is to call them, but they never answer the phone. Talking to my hr department, this is unacceptable.

by jo*****, 2023-11-22

I really want my employer to go with another company. Any who, back to the app itself. Awful, doesn't work over half the time. Right now it'll allow me to log in, but then I get a blank white screen. I thought maybe it's an iOS issue but nope it's happening on my Samsung S23 Ultra too.