Reviews of Westfield Bank

By: Westfield Bank App

List of user reviews and ratings for Westfield Bank

Total ratings

4.80 (Rating count: 3,751)

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Review summary

The Westfield Bank iOS app offers convenient features like mobile check deposits and in-app transfers, enabling at-home banking. However, reliability is a major issue: frequent outages and login problems, balance inaccuracies after transactions, and crashes/slow performance are commonly reported. Users also complain about aggressive security prompts, time-consuming deposits, and compatibility problems with older devices after updates. Overall, the app has useful capabilities when it works, but persistent reliability and accessibility issues dominate user sentiment.

Pros

Easy online deposits and mobile check deposits from home
Ability to transfer funds between accounts in the app
Convenience of banking from home (no branch visit) when the app works

Cons

Frequent outages and technical difficulties, with many users unable to sign in or access the app
Repeated login problems and security prompts that lock users out
Balance discrepancies or delays after transactions, leading to overdraft risk
App crashes, freezes, or slow performance with error messages
Incompatibility with older devices or mandatory updates that render the app unusable on some phones

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User Reviews

Recent rating average: 2.50

All time rating average: 4.80

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58% (30)

Date	Author	Comment
2026-06-16	ne*****	Every 2 weeks on my pay day, this app is guaranteed to have dropped my acces via facial recognition or the password is incorrect when I have never changed it. This app sucks. I have 2 other banks and never have app issues like this one does
Every 2 weeks on my pay day, this app is guaranteed to have dropped my acces via facial recognition or the password is incorrect when I have never changed it. This app sucks. I have 2 other banks and never have app issues like this one does
2026-06-11	Br*****	I’ve been with WESTFIELD BANK for over 25 years. It is a great bank to work with my main office is in West Springfield. On Park Street.
I’ve been with WESTFIELD BANK for over 25 years. It is a great bank to work with my main office is in West Springfield. On Park Street.
2026-03-20	£$*****	When the app works the app is actually good but sometimes it will just kick you out for no reason or just say your device violated the security policy and then you can’t access your money until you uninstall the app then reinstall it.
When the app works the app is actually good but sometimes it will just kick you out for no reason or just say your device violated the security policy and then you can’t access your money until you uninstall the app then reinstall it.
2026-03-19	Sh*****	Help!!!
Help!!!
2025-08-07	Sc*****	Online deposits are very easy to do. Makes it easy to do from home.
Online deposits are very easy to do. Makes it easy to do from home.
2025-08-01	Em*****	Works 50% of the time. Often doesn’t even let you sign in. Doesn’t deserve to exist on the App Store
Works 50% of the time. Often doesn’t even let you sign in. Doesn’t deserve to exist on the App Store
2025-06-29	77*****	Westfield Bank always has great customer service and support.
Westfield Bank always has great customer service and support.
2025-04-20	C0*****	Be careful with how many transactions you make because if you do more then 2 transactions they will restrict your card.
Be careful with how many transactions you make because if you do more then 2 transactions they will restrict your card.
2025-03-22	Kw*****	Anytime at night I go to login I get a “technical difficulties” error and I’m unable to access app. Always at night, extremely frustrating.
Anytime at night I go to login I get a “technical difficulties” error and I’m unable to access app. Always at night, extremely frustrating.
2025-01-13	ah*****	This app is great when it works. Too bad it works maybe an hour out of the day. Constantly down or “experiencing technical difficulties”. Easily the worst banking app I’ve used out of Citizens, TD, BOA, Peoples Bank along with even small credit unions.
This app is great when it works. Too bad it works maybe an hour out of the day. Constantly down or “experiencing technical difficulties”. Easily the worst banking app I’ve used out of Citizens, TD, BOA, Peoples Bank along with even small credit unions.