Rescu – Saves Lives

It keeps logging me out, during my emergency it made me login to my account that I lost my password to and wanted me to reset. What is this mess??? I just called 911, ambulance showed up within minutes. This app is pointless, why pay money for something you get for free.. “Fastest way to dispatch” that’s funny. This actually adds an extra step to 911 and delays your signal. IF thy get your signal, they actually call the closest emergency dispatch. If you are to call 911, they send you the help directly. 911 didn’t have to call somewhere else to dispatch your alarm.

Although they’re telling you this is the “fastest” way to get help, that’s not correct. This process literally DELAYS the response, and it could cause you to receive the wrong help or help too late. I’ve been a 911 dispatcher for 15 years, and if you can use your phone, you need to contact 911, tell them your exact location and what’s going on; you can call or text in most areas now. The “unnecessary questions” are actually vital to YOUR well being because they determine the response plan (who comes), i.e., 3 police cars, 2 fire engines, 1 tanker, 3 ambulances, and a district chief vs 1 ambulance. Every year, medical directors, police, fire, and EMS personnel as well as private citizens in some areas review, revise, and perfect the standards and requirements for 911 procedures and questions to get the BEST and MOST APPROPRIATE help possible for callers (YOU). I’ve never worked for ANY public safety dispatch that doesn’t call the alarm customer directly after getting the alarm from the company, and a lot of alarm companies even wait to contact 911 until they have called or attempted contact with the customer. This company is NOT directly linked to public safety, so you push the buttons, a person or automated system reads and responds, and THEN still has to either call or send a message to 911 for help. If you’ve given no information, you may not get the correct response (too little or not enough); you could be taking resources from someone else who needed them while you only needed a single ambulance or a lift assist, or you could be trapped and hurt but only getting an ambulance and then still have to wait for fire to respond once EMS is with you. The lack of information also causes safety concerns for first responders, so you never just send the ambulance because it’s a blind situation; you can’t help anyone if you’re also in danger. I understand the desire for an app that does this, as I’ve been yelled at countless times to “just send them” and “stop asking stupid questions.” However, this app isn’t solving anything, just causing delays and possibly costing someone else their life due to resources being tied up for unknown situations. Just call or text 911 and answer the 3-8 questions to get you the best help because your 911 dispatcher also is trained to help you before EMS arrives, not an alarm company agent. JUST CONTACT 911 YOURSELF.