Salesforce Field Service

Name: Salesforce Field Service
Rating: 4.6 (19947 reviews)
Author: salesforce.com

By: salesforce.com App

Business

Overview

Version:

262.2.0

Last updated: 2026-07-29

Features & Capabilities

The Salesforce Field Service Chrome Extension brings the Field Service mobile app capabilities to your browser, enabling offline-capable access to service appointments, work orders, inventory, and geographic context, and receive in-app notifications. Built to be offline-first with data priming, it ensures you can work even without a network, while staying up-to-date through automatic updates. The extension is backed by Salesforce1, so you can customize and extend the app to fit your field operations.

Extend and customize with configurable layouts, quick actions, Salesforce Flows, and deep-links to related apps. Features include mapping and geolocation, offline priming, Chatter-based collaboration, knowledge articles, service reports, inventory management (Van Stock, Price Book), parts planning and consumption tracking, barcode/QR scanning, asset history, time-off tracking, and signature capture.

User Growth & Download Statistics

App Developer Tools Navigation & Mapping Sales Task Management

By:

salesforce.com

Rating:

4.60

(19,947) 92 new ratings

Version:

262.2.0 Last updated: 2026-07-29

Version code:

888400632

Creation date:

2017-02-12

Compatible devices:

Size:

564.34MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-08-05

Compare stats and ranking:

Ranking

# 11,768 ▲ 11

Other rankings

#2 in salesforce keyword 34 #3 in field keyword 18 ▲ 1#4 in service keyword 42 #34 in come keyword 40 ▲ #34 in works offline keyword 15 ▲

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

salesforce.com

Apple Apps Store

https://apps.apple.com/us/app/salesforce-field-service/id1163307568

Website:

https://www.salesforce.com/products/service-cloud/features/field-service-lightning

User Reviews

Users praise ease of use and clarity, and that it’s better than the previous app, but many reports highlight instability (crashes/freezes/not opening), slow performance, poor navigation, and data/sync issues, with reinstalls needed in some cases.

Pros

Clear and easy-to-use UI.
Easier and less confusing than the other app.
Shows hours worked in the app.
Great all around.

Cons

Frequent crashes and freezes; app often won’t open or crashes on startup.
Severe performance issues and slow navigation; heavy resource usage.
Poor UX with too many clicks and hidden/unclear elements.
Sync issues and data loss; updates cause data not syncing reliably.
Need to reinstall/relogin frequently; persistent problems requiring reinstall or re-login.

Recent reviews

I think they paid a developer $10 to throw this app together. Seriously the controls on this app are the least ergonomic thing I’ve ever seen. Every action requires you to swipe up from the bottom. Twice. Then you have to go through each action one at a time, instead of just choosing the status you’d like to set the job at on one simple tap. There are tons of options in the app that nobody ever uses. All they do is clutter up the screen. The options which are used aren’t even front and center where they should be. I shouldn’t have to tap and scroll 20 times to get to one item. It should be right at the top where it makes sense to be if it is used most. Besides the horrible design, even the things that work well don’t always work. The map feature crashes and glitches. The app freezes and crashes. Probably once a week I have to delete and redownload the app because it gets stuck in a crash loop. Emailing a service ticket to a customer requires about 20 steps that you have to go through one by one. There should be one button for email and it should be already programmed to send to a customer contact set in the app. Honestly I should charge a consultant fee for all the good feedback I’m giving you guys. About once a month, the app asks if I would like to give feedback. I press “yes” and then the app crashes. So I can’t even give feedback which is why I’m writing this review. Terrible app and I wouldn’t touch it if it wasn’t made mandatory by the company I work for

by Ku*****, 2026-07-15

Our company moved to this app and it’s the biggest waste of time and resources that I have ever seen. Have to delete the app almost daily just to make it function. Only recommend it if you’re a sadist and enjoy spending hours trying to fill out work orders just for it to lose its mind and you get to start over.