My CW

Client delight is core to CW vision and values. We want you, as our client, to have the very best service we can possibly provide and we continue to innovate, investing in our people and our systems to deliver service excellence.

Therefore we are extremely delighted to let you know about our latest innovation and technology enhancement with the launch of our App “My CW”.

For the large and growing number of clients who are using our existing portal we anticipate that the new My CW app will be a positive step in enhancing our clients experience.

If you are a client who is not already registered and using the CW client portal, these are the benefits to using the portal and now app:

• instant access to information at a time to suit for you
• view details of your client relationship manager and the support team
• view news and information regarding the development – for example, we will update you on live information if there is a loss of mains water or electricity supply
• view documents relating to you and your development – these to be available on the app within the next 4 months
• view your accounts and make payment online
• view more in-depth charge information including viewing contractors invoices – the latter to be available on the app within the next 4 months.

Simply download the My CW App from your app store and login using your My Charles White login (client portal registration details).

At Charles White Ltd our core values of Integrity, Corporate Social Responsibility, Staff Delight, Client Delight, Passion and People-Centred Service, are leading us to our core vision of Service Excellence, where we are here to inspire confidence and loyalty from our clients in everything we do.