Reviews of Pancheros

By: Pancheros Mexican Grill App

List of user reviews and ratings for Pancheros

Total ratings

4.80 (Rating count: 10,871)

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Review summary

Users praise Pancheros for high-quality food and friendly staff, and the app’s overall convenience and deals. Repeated pain points center on the loyalty program (redemption limits, point changes, tracking) and online ordering frustrations (limited customization, unclear payment options). Additional recurring issues include slow reordering when items are out of stock and unreliable third-party delivery (cold or incorrect orders with weak support). Overall, food and service shine, but the app’s rewards system and user experience need fixes.

Pros

High-quality, fresh-tasting food and popular menu items
Friendly, attentive staff and strong customer service
App is convenient for ordering with generally quick issue resolution and good deals
Good value with reasonable prices and deals

Cons

Loyalty rewards issues: redemption restrictions (in-store only), changes to points, and inconsistent reward tracking/scanning

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User Reviews

Recent rating average: 3.80

All time rating average: 4.80

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25% (15)

Date	Author	Comment
2026-08-20	Tr*****	Robert was great very friendly, happened to order just before close and the burrito was great
Robert was great very friendly, happened to order just before close and the burrito was great
2026-08-18	hs*****	I seen if I sign up for texts I will get a code for free chips and cheese. I signed up but there was no where for me to paste the code to make them free, I tried online also there still was no option. They need to fix this.
I seen if I sign up for texts I will get a code for free chips and cheese. I signed up but there was no where for me to paste the code to make them free, I tried online also there still was no option. They need to fix this.
2026-08-12	Lo*****	Great food and so fast !
Great food and so fast !
2026-07-23	Th*****	App forces you to choose 0-1 bean types and does not let you add both black and pinto beans therefore the app is useless to me.
App forces you to choose 0-1 bean types and does not let you add both black and pinto beans therefore the app is useless to me.
2026-07-18	Ju*****	The employees are super nice and provide great customer service!
The employees are super nice and provide great customer service!
2026-07-14	Ti*****	Came in cause I love the place and stood there for 10 minutes not so much as a hi one moment be right with you , they joked and laughed among themselves but I do enjoy my burrito always,
Came in cause I love the place and stood there for 10 minutes not so much as a hi one moment be right with you , they joked and laughed among themselves but I do enjoy my burrito always,
2026-07-03	th*****	App is easy to use, the food is even better.
App is easy to use, the food is even better.
2026-06-29	wa*****	Their food is ALWAYS fresh and the service is even better. 10/10 recommend.
Their food is ALWAYS fresh and the service is even better. 10/10 recommend.
2026-06-18	Dr*****	App works fine. Favorite feature is the referral program: they get 20 points, you get free chips and queso.
App works fine. Favorite feature is the referral program: they get 20 points, you get free chips and queso.
2026-05-15	Te*****	This location is my fave :-) Brandi is such a great worker and super friendly!
This location is my fave :-) Brandi is such a great worker and super friendly!