Reviews of Pancheros

By: Pancheros Mexican Grill App

List of user reviews and ratings for Pancheros

Total ratings

4.80 (Rating count: 10,705)

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Review summary

Users praise Pancheros for high-quality food and friendly staff, and the app’s overall convenience and deals. Repeated pain points center on the loyalty program (redemption limits, point changes, tracking) and online ordering frustrations (limited customization, unclear payment options). Additional recurring issues include slow reordering when items are out of stock and unreliable third-party delivery (cold or incorrect orders with weak support). Overall, food and service shine, but the app’s rewards system and user experience need fixes.

Pros

High-quality, fresh-tasting food and popular menu items
Friendly, attentive staff and strong customer service
App is convenient for ordering with generally quick issue resolution and good deals
Good value with reasonable prices and deals

Cons

Loyalty rewards issues: redemption restrictions (in-store only), changes to points, and inconsistent reward tracking/scanning

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User Reviews

Recent rating average: 4.50

All time rating average: 4.80

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22% (12)

Date	Author	Comment
2026-07-03	th*****	App is easy to use, the food is even better.
App is easy to use, the food is even better.
2026-06-29	wa*****	Their food is ALWAYS fresh and the service is even better. 10/10 recommend.
Their food is ALWAYS fresh and the service is even better. 10/10 recommend.
2026-06-18	Dr*****	App works fine. Favorite feature is the referral program: they get 20 points, you get free chips and queso.
App works fine. Favorite feature is the referral program: they get 20 points, you get free chips and queso.
2026-05-15	Te*****	This location is my fave :-) Brandi is such a great worker and super friendly!
This location is my fave :-) Brandi is such a great worker and super friendly!
2026-05-05	Pa*****	Notify me when the things done or say complete not in progress💔
Notify me when the things done or say complete not in progress💔
2026-04-30	Bu*****	Great fresh food at a reasonable price
Great fresh food at a reasonable price
2026-04-25	de*****	Cannot redeem rewards without ordering in store. Super dumb idea
Cannot redeem rewards without ordering in store. Super dumb idea
2026-04-24	Ra*****	Love the food
Love the food
2026-04-23	ma*****	Customer service is awesome and so are there burritos
Customer service is awesome and so are there burritos
2026-03-27	Jo*****	Me and bick would recommend
Me and bick would recommend