Reviews of True Texas BBQ

By: H-E-B

List of user reviews and ratings for True Texas BBQ

Total ratings

4.90 (Rating count: 13,250)

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Review summary

Users praise the True Texas BBQ app for tasty, consistently good barbecue, fast service, friendly staff, and a clean, easy-to-navigate interface. The app is regarded as accessible and frequently updated. Main drawbacks mentioned by multiple reviewers focus on the mobile experience: frequent order-entry errors and crashes; lack of Apple Pay and other payment options; occasional inaccuracies in orders or missing items; and limited customer support responsiveness. A few note items being out of stock at lunch. Overall, great food and experience overshadowed by app reliability and order-fulfillment issues.

Pros

Excellent BBQ with consistently good brisket and tasty meals.
Easy to use and reliable app with quick access to items and regular updates.
Friendly, fast service and helpful staff.
Reasonable prices and growing menu.

Cons

App reliability and performance issues (order placement errors, crashes, slow loading).
Apple Pay not supported; limited payment options.
Order accuracy problems (missing items or orders mixed up).
Customer support responsiveness is lacking (difficulty contacting for issues).
Out-of-stock items during lunchtime.

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User Reviews

Recent rating average: 3.20

All time rating average: 4.90

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0% (17)

Date	Author	Comment
2026-06-26	Du*****	The app is buggy and I couldn’t place my order despite trying to troubleshoot solutions for 30min… also, crazy that the store doesn’t accept order over the phone, I would love it if they could implement that pre-tech-psychosis convinience Great food, pls fix the app ♥️
The app is buggy and I couldn’t place my order despite trying to troubleshoot solutions for 30min… also, crazy that the store doesn’t accept order over the phone, I would love it if they could implement that pre-tech-psychosis convinience Great food, pls fix the app ♥️
2026-06-05	Rh*****	Full disclosure, I work for HEB at TTBBQ, but I still need to share my thoughts on this unctuous meat! My hubby and I share it and the two sides with meat left over! It is a special treat on a Friday! Treat yourself soon!
Full disclosure, I work for HEB at TTBBQ, but I still need to share my thoughts on this unctuous meat! My hubby and I share it and the two sides with meat left over! It is a special treat on a Friday! Treat yourself soon!
2026-06-01	2n*****	Came opening weekend food was really good. Today we got half the brisket as first time, it was dry, no sauce, cutlery. Disappointed!!!
Came opening weekend food was really good. Today we got half the brisket as first time, it was dry, no sauce, cutlery. Disappointed!!!