TIDY - Cleaning & Maintenance

I used this app before the era of AI slop and it has since become bloated and difficult to navigate. Super disappointed returning to this service. This is for home cleaning - get back to basics. I kept getting sent in an infinite loop at the checklist screen between "create checklist in 1 minute" and selecting the number of rooms in the home. You guys. I have more than 1 minute. I do not need "features." I need a clean home. I would rather spend 5 minutes using a simple reliable tool than promised endless convenience only to be force fed slop.

We booked a cleaning through TIDY and the individual who arrived was apparently not the registered worker we were expecting. During the cleaning, valuable property was taken, and the individual left with it. We immediately reported the incident to the police and are now handling the matter through law enforcement. What has been especially disappointing is TIDY’s response. Despite arranging for an individual to enter our home, the company has taken zero responsibility for what happened and has essentially left us to deal with the situation ourselves. When you hire a cleaning service, you are trusting the company to properly vet and identify the people they send into your home. In our experience, that trust was seriously violated. We would strongly encourage anyone considering this service to understand exactly who is being sent to their home and what responsibility the company will actually take if something goes wrong.